Harmeet Kaur
Edmonton
Summary
Dynamic Office Administrator with a proven track record at BVD Petroleum Inc., excelling in office administration and customer relationship management. Spearheaded cost-saving initiatives, reducing office supply expenses significantly, and enhanced team productivity through the automation of routine tasks. Demonstrated leadership by facilitating new employee onboarding and maintaining high standards in document management and time management.
Overview
4
4
years of professional experience
Work History
Office Administrator
1943445 Alberta Limited
06.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
Office Administrator
BVD Petroleum Inc.
09.2021 - 10.2022
- Facilitated the onboarding process for new employees through orientation sessions and training material distribution.
- Maintained accurate records of office expenses, contributing to budget control and cost reduction efforts.
- Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
- Prepared professional presentations using various software applications for executive-level meetings and conferences.
- Updated department procedures manuals regularly to reflect changes in policies or protocols.
- Organized company events and meetings, promoting team cohesion and positive workplace culture.
- Coordinated travel arrangements for senior staff members, ensuring timely bookings and minimal disruptions to schedules.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Kept high average of performance evaluations.
Customer Service Representative
HMG Career
01.2021 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Security Guard
Securitas Security Services
12.2019 - 11.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
Recreation in Leisure And Services - Science Education
Humber College
Toronto05-2021
Bachelor of Science - Bachelors in Physiotherapy
Guru Nanak Dev University
Punjab, India05-2017
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Document management
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- File maintenance
- Report preparation
- Schedule and calendar management
- Word processing
Languages
English
Full Professional
Note
I am on maternity leave from April 2024
Timeline
Office Administrator
1943445 Alberta Limited
06.2023 - 04.2024
Office Administrator
BVD Petroleum Inc.
09.2021 - 10.2022
Customer Service Representative
HMG Career
01.2021 - 07.2021
Security Guard
Securitas Security Services
12.2019 - 11.2020
Recreation in Leisure And Services - Science Education
Humber College
Bachelor of Science - Bachelors in Physiotherapy
Guru Nanak Dev University
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