Harmeet Kaur
Surrey,BC
Summary
Diligent Project Manager with a proven track record in successfully managing complex projects from inception to completion. Experience includes effectively leading cross-functional teams and implementing innovative solutions to achieve project goals. Expertise in project planning and risk management, adept at identifying potential obstacles and developing proactive strategies to mitigate them. Committed to delivering high-quality results, efficient resource allocation, and maintaining strong stakeholder relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Project Manager & Business Analyst
D3 Security
02.2020 - Current
- Direct and manage all phases of the project from inception to completion to ensure on-time delivery
- Prepare and present project documents to stakeholders including scope, deliverables, tasks, timelines, resources, risks, status, and progress
- Create metrics report for clients illustrating incident trends so that the leadership can identify the incident hubs and can utilize data to lessen the incidents
- Lead cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Understand stakeholder’s person and vehicles data to map it with D3’s Incident fields
- Develop project execution plans including resource allocation, risk assessment, change control, testing, documentation, and training and provide weekly updates to all the stakeholders
- Design analytical dashboard for the clients representing security incidents with a visual overview of user-defined datasets and help them identify patterns, trends, and correlations for reporting purposes
- Extract data from various sources and construct analysis reports to reflect the number of hours spent on each project by all the Project Managers so that the business can make effective decisions
- Collaborate with developers to establish the technical vision and analyze trade-offs between usability, performance, and scope
- Conduct working sessions with stakeholders and provide end-user training on the application suite
Business Analyst, IS, Production Support
BCAA
10.2018 - 01.2020
- Gathered a set of new requirements from the Business stakeholders and acted as a liaison between the Product Manager, Business, and IT to ensure delivery of quality products to the clients while planning, analyzing, documenting, and managing user stories
- Created monthly analysis reports showing production and EVO app issues so that the business can make crucial decisions
- Queried SQL database to check the billing, promo codes, and trips made by customers etc
- Worked with the Quality Assurance team to troubleshoot the EVO issues reported by the customers and a Call Centre team such as overbilling, trip didn’t end automatically, trip status not displayed in the BackOffice
- Single point of contact for any production related issues
- Coordinated with the incident manager on the ongoing issues so that all the internal teams can be notified through the progress reports
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Business Analyst II
ZE PowerGroup
05.2018 - 10.2018
- Managed 5-6 medium to large-sized clients to ensure MHS services are meeting the requirements of the clients’ w.r.t
- Contractual services
- Supported an Agile Software Development process working in conjunction with stakeholders and technical delivery teams that develops and deliver the necessary enhancements and improvements to the systems
- Created weekly/monthly and quarterly reports to spot trends, proactively identified issues, new data requests, and offered tailored release recommendations to meet stability, performance, and new feature requirements
- Onboarded clients by working closely with Project Management, implementation, cloud and hosted, and Database teams from initial implementation / project stage to live operational environment
- Translated clients’ requirements into JIRA stories to ensure team members are on the same page on the ongoing developments
- Worked on MS Dynamics CRM to track all the important client communication and sales opportunities
- Used Fusion, Ivanti, and Confluence to log incident and service requests and to maintain clients’ information
- Facilitated changes in the clients’ environments after thoroughly doing the risk assessment and mitigating risks
Business Analyst I
ZE PowerGroup
05.2016 - 04.2018
- Effectively managed 2-3 medium-sized clients by taking into consideration the Contractual Services opted
- Obtained a detailed understanding of clients' internal processes and workflows to help streamline and automate repeatable tasks
- Troubleshoot issues reported by the clients by providing an acceptable resolution, and a root cause
- Held regular meetings with the clients to report service delivery metrics
- Supported the early and on-time of delivery of new processors to the clients’ environments followed by the testing to ensure data accuracy
- Organized various trainings for the Client Services team by working closely with the subject matter experts
Data Quality Analyst
ZE PowerGroup
04.2015 - 04.2016
- Analyzed databases for the data complexity
- Found and report errors and anomalies in the data
- Spearheaded Service Quality team on application modules
- Used ZEMA to build data curves based on client’s utilities data and performed troubleshooting wherever required
- Investigated simple to complex sources to ensure accuracy of data so that clients can be confident on the robust business decisions they make
- Monitored ZEMA suite to verify that all the applications are running smoothly without losing any critical data
Education
Diploma - Computer Systems: Operations and Management
Thompson Rivers University
Kamloops, BC04.2014
Bachelor - Electronics and Communication Engineering
Ludhiana College of Engineering And Technology
Punjab, India06.2010
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 1183393
Internship
Asset Strategy (Policy & Approvals) April 2013-December 2013
Hydro One, Toronto, ON
Ø Assisted team members on the Internal Compliance Project (ICP) to ensure that the Hydro One complies with
North American Electric Reliability Corporation (NERC) & North East Power Coordinating Council (NPCC)
standards.
Ø Administered the internal awareness website for the ICP project on the Reliability Standards using SharePoint.
Ø Handled email support requests from the co-workers and escalated the issues as necessary.
Ø Created effective business reports and manuals using technical writing techniques.
Ø Set up formal project team meetings and one-on-one meetings for status updates in the re-engineering project.
Ø Developed project documents in MS Word, and followed up to obtain approvals from the Government Delegates.
Ø Designed templates of Directives to Achieve Reliability Compliance (DARCs) and made global changes to them.
Ø Updated Accountability spreadsheet for compliance accountabilities of Governance & Execution Delegates.
Ø Provided the departmental support on a development and connections project.
Timeline
Sr. Project Manager & Business Analyst
D3 Security
02.2020 - Current
Business Analyst, IS, Production Support
BCAA
10.2018 - 01.2020
Business Analyst II
ZE PowerGroup
05.2018 - 10.2018
Business Analyst I
ZE PowerGroup
05.2016 - 04.2018
Data Quality Analyst
ZE PowerGroup
04.2015 - 04.2016
Certified ScrumMaster (CSM), Scrum Alliance, 1183393
Diploma - Computer Systems: Operations and Management
Thompson Rivers University
Bachelor - Electronics and Communication Engineering
Ludhiana College of Engineering And Technology
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