HARMEET KAUR
ETOBICOKE
Summary
Client-focused Customer Service Representative with 3+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients'original requests. Empathetic and patient while dealing with the customers with an outgoing approach and paying attention to the minute details.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Consultant
CLOUD5 COMMUNICATIONS
08.2024 - Current
- Advise and arrange travel for AMEX customers.
- Arrange and book domestic and international travel, in a variety of complexity, for air, car, and lodging, cruise, limo. Provide insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client's needs.
- Streamline the booking process for customers by staying up-to-date on industry trends and utilizing appropriate software tools.
- Use various Global Distribution Systems (GDS), including Sabre.
- Communicate effectively with customers over the telephone and e-mail.
- Act as a trusted consultant by using travel expertise to proactively provide advice to clients to meet their needs while adhering to the company’s travel policy.
- Work individually and as a team to meet business goals, which may include customer satisfaction, call adherence and service metrics.
- Resolve client issues quickly, ensuring their satisfaction with our services and solutions provided.
Customer Support Representative
One Contact INC.
03.2023 - Current
- Respond to client requests via phone, email, SMS, and Chat to resolve issues in compliance with the organization's service standards
- Receive and/or make routine phone calls that may necessitate deviating from established screens, scripts, and processes
- Respond to client phone queries, orders, service requests, and complaints, and direct to appropriate technical/service sections
- Maintain a thorough understanding of the company's/assigned client's products and services
- Analyze customer service requirements for contact with service and technical departments, if appropriate
CUSTOMER CARE (TEAM MEMBER)
TIM HORTONS
11.2021 - 03.2023
- Delivered exceptional customer service by warmly greeting patrons, attentively listening to their orders, and accurately processing transactions using the Point of Sale (POS) system
- Demonstrated in-depth knowledge of the menu, including daily specials, to assist customers in making informed choices and upselling additional items to increase revenue
- Ensured order accuracy by meticulously assembling and inspecting food and beverage items, adhering to established recipes and presentation standards
- Efficiently handled high-volume drive-thru operations, ensuring prompt order processing, and maintaining clear communication with customers to enhance their experience
FINANCIAL SERVICE REPRESENTATIVE
ILEADS
01.2020 - 07.2021
- Opened several accounts of customers
- Stay updated with the latest marketing concepts and techniques
- Provided leads with excellent customer service by enabling them to achieve desired results
- Brainstormed creative ideas to improve branding and company messages
- Assessed customer feedback and concerns to recommend marketing adjustments
- Conducted statistical analysis on data from marketing campaigns to measure success
- Researched new financial products or analytics to determine usefulness
Education
Diploma - Business Management
Seneca College
Toronto, Ontario08.2022
Post Secondary Education - Commerce
SGRR Public School
05.2019
Skills
- Microsoft Office
- Sabre
- Problem Solving
- Decision Making
- Desire to learn
- Positive thinker
- Attention to detail
- Adaptability
- Strong work ethic
- Time Management
- Punctual
- Multitasking
- Research and Analytical Skills
- Excellent communication skills
- Proactive approach
- Travel arrangements
Certification
- ADCA- WEB DESIGN
Timeline
Travel Consultant
CLOUD5 COMMUNICATIONS
08.2024 - Current
Customer Support Representative
One Contact INC.
03.2023 - Current
CUSTOMER CARE (TEAM MEMBER)
TIM HORTONS
11.2021 - 03.2023
FINANCIAL SERVICE REPRESENTATIVE
ILEADS
01.2020 - 07.2021
Post Secondary Education - Commerce
SGRR Public School
Diploma - Business Management
Seneca College
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