MANJEET SURA
WINNIPEG,MB
Summary
Dynamic leader with a proven track record at KANASONS PLACEMENTS SERVICES, excelling in operational excellence and organizational development. Mastered customer relations and teamwork, streamlining processes and enhancing operational efficiencies. Cultivated strong client relationships and fostered a culture of continuous improvement.
Overview
20
20
years of professional experience
Work History
Head of Operations
KANASONS PLACEMENTS SERVICES
10.2020 - Current
- Engaged in daily activities of strategizing, sourcing & executing the right & quality candidates to our clients.
- Strictly follow the recruitment cycle i.e. Requirement received, strategize, Conduct interview drive, deploy, mobilize & invoice.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Frequent visits to the Middle east and across India for Business Development
Deputy General Manager
SEAGULL INTERNATIONAL
01.2020 - 09.2020
- Maintain constant communication with management, staff and vendors to ensure proper operations of the organization
- Work closely with all Business Development staff to check on current and future clientele
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
AMBE INTERNATIONAL
09.2015 - 12.2019
- Collaborate with talent acquisition managers to create strategies for each business unit
- Deliver a consistent and best-practice candidate experience
- Identify and implement solutions to improve operational processes
- Oversee the management of quality standards
- Maintain clear lines of communication between different teams and departments
- Ensure the right resources are allocated to the appropriate business unit teams
Assistant Manager of Operations
SERCO GLOBAL SERVICES
11.2004 - 09.2015
- Review Training framework and content and work with team to plan sessions for all training stages. Set toll-gates for graduation, OJT and Production. Ensure production TNI is incorporated back in training.
- Function as the Internal Audit Team for compliance on all process aspects like coaching, feedback, process
- Identifying areas of process improvements through monthly reviews of all SLA’s which is followed up by rigorous analysis to identify the root causes and then closed through implementation of time-bound action plans.
- Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.
- Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.
Education
BBA - Human Resources Mgmt, Principles of Management,
Madurai Kamaraj University
India12-2016
Skills
- Operational Excellence
- Customer Relations
- Organizational Development
- Teamwork and Collaboration
- Customer Service Management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Head of Operations
KANASONS PLACEMENTS SERVICES
10.2020 - Current
Deputy General Manager
SEAGULL INTERNATIONAL
01.2020 - 09.2020
Operations Manager
AMBE INTERNATIONAL
09.2015 - 12.2019
Assistant Manager of Operations
SERCO GLOBAL SERVICES
11.2004 - 09.2015
BBA - Human Resources Mgmt, Principles of Management,
Madurai Kamaraj University
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