Harmeet Kaur
Surrey,BC
Summary
Accomplished Medical Office Assistant with a proven track record at MG Medical Clinic, enhancing patient care through meticulous records management and efficient scheduling. Skilled in EMR software and adept at problem-solving, I significantly improved office operations and patient satisfaction. My leadership in coordinating healthcare services demonstrates a commitment to excellence and teamwork.. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
MG Medical Clinic
Surrey, BC
03.2024 - Current
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed office bookkeeping with insurance billing and patient payments.
Customer Service Representative
Pizza Hut
Burnaby, BC
04.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
BBS Ielts Institue And Immigration Services
Punjab, India
01.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Medical Office Assistant Certificate - MOA
Langara College
Vancouver, BC12.2023
Associate of Science - General Science
Capilano University
North Vancouver, BC04.2023
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Medical Terminology
- Office Administration
- Managing patient records
- Phone and Email Etiquette
- Patient Scheduling
- Records Management
- Patient Care
- Team Leadership
- Patient Registration
- Medical Records Maintenance
- Billing and coding
- Medical Office Software
- Medical Billing
- EMR Software
Languages
Fully Professional in English, Punjabi and Hindi.
References
. Tina Toal (ttoal@mylangara.com)
. Vijay Kumar Yadav( Vroy2343@gmail.com)
Timeline
Medical Office Assistant
MG Medical Clinic
03.2024 - Current
Customer Service Representative
Pizza Hut
04.2021 - Current
Receptionist
BBS Ielts Institue And Immigration Services
01.2020 - 08.2020
Medical Office Assistant Certificate - MOA
Langara College
Associate of Science - General Science
Capilano University