Harmeet Kaur
Barrie,ON
Summary
Highly motivated and organized candidate successful in managing multiple priorities working in a fast paced environment. Experienced customer service representative bringing top-notch skills in communication, resolving customer issues, administrative support and proven skills in establishing client relations, supervising and inventory management abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ Coordinator
Vetta Nordic Spa
05.2023 - 12.2023
- Demonstrated legendary customer service skills when answering phones, scheduling appointments and responding to queries.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Processed payments for services rendered utilizing the company's software system.
- Developed strong working relationships with team members, fostering a positive work environment.
Office Administrative Assistant
Skill Reality
08.2022 - 04.2023
- Streamlined office processes by implementing efficient filing and organizational systems keeping sensitive information confidential.
- Collected rent deposits and made bill payments.
- Delivered top-notch administrative support to office staff, including scheduling meetings, maintaining records and files.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Customer Service Representative
Southmedic Inc
11.2021 - 06.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Postgraduate Certificate - Supply Chain Management
St Lawrence College
Kingston, ON09.2020
Postgraduate Certificate - Business
Algoma University
Sault Ste. Marie, ON09.2019
Skills
- Cash Handling and excellent Customer Service
- Microsoft-Office, Internet and Microsoft word
- Telephone Etiquette; Verbal and written communication
- Listening Skills, Time Management
- Customer and client relations
- Punctual and Reliable, Problem-solving abilities
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid and CPR
- Security license
- Smart serve
Timeline
Front Desk Receptionist/ Coordinator
Vetta Nordic Spa
05.2023 - 12.2023
Office Administrative Assistant
Skill Reality
08.2022 - 04.2023
Customer Service Representative
Southmedic Inc
11.2021 - 06.2022
Postgraduate Certificate - Supply Chain Management
St Lawrence College
Postgraduate Certificate - Business
Algoma University
- First Aid and CPR
- Security license
- Smart serve
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