Home Health Supervisor
Caring Touch Home health Services
Maple Ridge, British Columbia
09.2022 - 03.2023
- Addressed customer complaints promptly and efficiently while maintaining professional demeanour.
- Assisted in the development of new policies related to home health care services.
- Provided guidance and support to clinical staff on patient care issues.
- Reviewed client files to assess appropriateness of service delivery levels and make necessary changes or adjustments as needed.
- Monitored the quality of care provided by staff to ensure compliance with regulations, standards and policies.
- Ensured that all home health aides followed established protocols when providing services to clients.