Harmeen Kaur

· Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

· Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments.

· Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Experience in managing and dealing with Produce, Meat, and Dry loads.

· Accepting and processing the order through EDI and update customers online using AS400.

· Set up custom paper for border crossing. Making ACI /ACE using Border Connect, TMW e-Manifest, and CBSA e-Manifest Portal. Coordinated with drivers across Canada for on-time pickups and deliveries. Make sure everyone is on schedule.

· Resolved problems, improved operations, and provided exceptional service.

· Prepare routes and schedules for company drivers and other workers.

· Coordinate with the dispatcher for daily reporting.

· Order office supplies and maintains inventory.

· Make bills, travel documents for drivers, client invoices, and process payments.

· Organize office procedures including filing, faxing, correspondence (emails, letters, packages), and coordinating schedules.

· Answer phone calls and electronic inquiries.

· Open and distribute incoming regular and electronic mail to the right department/individual.

· Answer phones, schedule measures, give rough estimates and take messages for other employees

· Process customer orders.

· Invoicing and producing reports for accounts receivables as well as contact customers for past due payments.

· Enter payables daily and organize monthly payables for the accountant.

· Manage customer files.

· Maintain organization in the office, and order supplies.

· Order products for each specific job according to work sheets provided by the sales team.

· Dispatch delivery truck for customer orders and deliveries.

· Run reports on QuickBooks, provide purchase orders to suppliers and employees.

· General email and mailing and office duties, run errands.

· Answers all incoming calls professionally and courteously.

· Directs calls to appropriate parties and/or takes accurate telephone and verbal messages.

· Perform reception duties such as greeting and acknowledging clients, handling couriers, and answering basic questions

· Perform administrative duties such as information gathering, mailing, word processing, data entry and document binding as required.

· Manages and maintains the company’s electronic and paper filing system.

· Generate and distribute reports when needed.

· Maintains a system of purchase for ordering of supplies for customers, franchisees, and internal requirements

· Helping customers find products and giving them information.

· Helping with checkout.

· Teaching them about products.

· Maintain over 300 customer files and general organization of files.

· Answering phones, emails, faxes, and inquiries.

· Process customer payments.

· Hire new employees, track hours for payroll and scheduling.

· Maintain organization in the office, run errands, hold meetings.

· Developing well-considered PowerPoint slides in support of presentation decks, including updating standard quarter end decks.

· Uploading the listing on MLS.

· Making invoices.

· Plan meetings and take detailed minutes.

· Assist in the preparation of regularly scheduled reports.

· Weekly data entry.

· Develop and maintain a filing system.

· Maintain office policies and procedures.

· Order office supplies and research new deals and suppliers.

• Interacting with costumers
• Complaint Handling & Resolution
• Customer Satisfaction Enhancement.
• Customer Service Management making the payroll
• Helping with inventory.

· Helping to pick the product.

· Helping with making boxes .

· Helping to pack the product.

· Helping with scanning .

· Helping with shipping.