Harmeek Singh
HALIFAX,NOVA SCOTIA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
BELL TECHNICIAN
Bell Aliant
08.2022 - 02.2023
- Sold and installed various wireless company products and services to customers during site visits.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Provided exceptional customer service through effective communication and prompt resolution of concerns or complaints.
- Made visits to around 10 customers daily for installing new equipment or repair existing one and also educating customers about them as well as promoting company offers and services.
MANAGER
MCDONALDS
01.2020 - 08.2022
- Managed a team of 12 employees, overseeing daily operations and ensuring excellent customer service standards were consistently met.
- Collaborated with the store manager to analyze sales data and trends, identifying opportunities for improvement and implementing effective sales strategies to increase monthly revenue.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
Supervisor of Operations
A&W West, Mcdonald's
09.2017 - 09.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Devised processes to boost long-term business success and increase profit levels.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Education
Post Degree Diploma - Computing science and information technology
Douglas college
New Westminster, BCSkills
- Technician Support
- Excellent Communication
- Organizational Skills
- Quick learner
- Teamwork and Collaboration
- Problem-Solving
- Relationship Building
- JavaScript, MS word , Excel, C
- Attention to Detail
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
BELL TECHNICIAN
Bell Aliant
08.2022 - 02.2023
MANAGER
MCDONALDS
01.2020 - 08.2022
Supervisor of Operations
A&W West, Mcdonald's
09.2017 - 09.2019
Post Degree Diploma - Computing science and information technology
Douglas college
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