Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Harmany Kaur

Toronto

Summary

Offering strong interpersonal skills with passion for helping others and ensuring positive experiences. Delivers ability to quickly learn and apply airport procedures and customer service techniques. Ready to use and develop communication and problem-solving skills in Customer Service role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Unified Solutions
10.2023 - 12.2024
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.


Customer Service Representative

Indira Gandhi International Airport
08.2022 - 08.2023
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Assisted with Boarding , Trays & Inquiries
  • Actively Involved in Monitoring CCTV cameras.
  • Also was Responsible for updating Flight Information display system.


Education

Post Graduate Diploma - Global Business Management

Loyalist College of Applied Arts And Technology
Toronto, ON
05-2025

BBA - Aviation Management

Galgotias University
Greater Noida
05-2022

Skills

  • Customer service
  • Active listening
  • Conflict resolution
  • Computer Literate
  • Communication
  • Fluent in English , Hindi & Punjabi

Certification

  • First Aid & CPR
  • Ontario Licensed Security Guard

Timeline

Customer Service Representative

Unified Solutions
10.2023 - 12.2024

Customer Service Representative

Indira Gandhi International Airport
08.2022 - 08.2023

Post Graduate Diploma - Global Business Management

Loyalist College of Applied Arts And Technology

BBA - Aviation Management

Galgotias University

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Harmany Kaur