Summary
Work History
Education
Skills
About Workplace
What DO I BRING TO THE TABLE
INTERESTS
Timeline
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Harmanveer Singh

Brampton,ON

Summary

Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.

Work History

Customer Care Executive

Teleperformance
09.2022 - 02.2023


  • Communicated with customers to identify needs and expectations.
  • Providing technical support by Taking LMI ( access ) of customers' devices internationally.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Kept accurate records of all customer interactions and transactions.
  • Made outbound and inbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.

Education

Associate of Science - Office Administration Health Services

Mohawk College of Applied Arts And Technology
Hamilton, ON
12.2024

Skills

  • Financial Transactions
  • Microsoft Word
  • Call Center Operations
  • Customer Response
  • Service Quality
  • work ethic
  • Staff Training
  • Data Entry

About Workplace

Worked in Teleperformance under the client Norton as an agent. Norton is a well-known brand that has a strong reputation as Antivirus software. Norton provides real-time threat protection against malware, spyware, ransomware, phishing attacks, and other online threats. 

What DO I BRING TO THE TABLE

  • Operations Management
  • Delivery Specialist
  • Learning and Development
  • Team Management
  • Performance Management
  • Creative Thinking



INTERESTS

  • Photography
  • Blogging
  • Art
  • Fashion
  • Traveling
  • Filmmaking


Timeline

Customer Care Executive

Teleperformance
09.2022 - 02.2023

Associate of Science - Office Administration Health Services

Mohawk College of Applied Arts And Technology
Harmanveer Singh