Harman Singh Sidhu
Stittsville,ON
Summary
Customer service representative with nine years of experience in Information Technology. Constant positive interactions with customers, team-player and problem resolution skills resulted in promotion to technical lead. Adaptable, eager to learn new things and seeking to leverage previous skills to advance in new industry.
Overview
12
12
years of professional experience
Work History
Senior Technial Support Engineer Principal
Fortinet Technologies
2024.01 - Current
- Provide direct technical support to Fortinet customers on Fortinet products including FortiGate, FortiSASE, FortiProxy, and more.
- Helping engineers with technical issues and responding to queries in the discussion groups.
- Overseeing and coordinating operations in local lab, including equipment management, cabling requests, technical issues.
- Conducting technical interviews of the candidates applying for technical positions in our team and assessing the candidate's skills and knowledge required for the job.
Senior Technial Support Engineer Staff
Fortinet Technologies
2021.01 - 2022.12
- Provide direct technical support to Fortinet customers on Fortinet products including FortiGate, FortiSASE, FortiProxy, and more.
- Helping engineers with technical issues and responding to queries in the discussion groups.
- Overseeing and coordinating operations in local lab, including equipment management, cabling requests, technical issues.
- Conducting technical interviews of the candidates applying for technical positions in our team and assessing the candidate's skills and knowledge required for the job.
Technial Support Engineer 3
Fortinet Technologies
2020.01 - 2020.12
- Provide direct technical support to Fortinet customers on Fortinet products including FortiGate, FortiSASE, FortiProxy, and more.
- Helping engineers with technical issues and responding to queries in the discussion groups.
Technial Support Engineer 2
Fortinet Technologies
2019.01 - 2019.12
- Provide direct technical support to Fortinet customers on Fortinet products including FortiGate, FortiSASE, FortiProxy, and more.
- Helping engineers with technical issues and responding to queries in the discussion groups.
Technial Support Engineer 1
Fortinet Technologies
2015.01 - 2019.10
- Provide direct technical support to Fortinet customers on Fortinet products including FortiGate, FortiSASE, FortiProxy, and more.
Teacher
Government Senior Secondary School
2012.08 - 2012.12
- Teaching Science to Grade 6-8 students.
Education
Master of Engineering - Electrical And Computer Engineering
University of Ottawa
Ottawa, ON12.2014
Bachelor of Technology - Electronics And Communication Engineering
Jaypee University of Information Technology
Solan, India06.2012
Skills
- Strong troubleshooting and problem-solving skills.
- Strong communication skills, written and verbal.
- Ability to work well under pressure and handle confrontation when necessary.
- Deep understanding of TCP/IP, switching and routing protocols.
- Experience with network security protocols.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Senior Technial Support Engineer Principal
Fortinet Technologies
2024.01 - Current
Senior Technial Support Engineer Staff
Fortinet Technologies
2021.01 - 2022.12
Technial Support Engineer 3
Fortinet Technologies
2020.01 - 2020.12
Technial Support Engineer 2
Fortinet Technologies
2019.01 - 2019.12
Technial Support Engineer 1
Fortinet Technologies
2015.01 - 2019.10
Teacher
Government Senior Secondary School
2012.08 - 2012.12
Master of Engineering - Electrical And Computer Engineering
University of Ottawa
Bachelor of Technology - Electronics And Communication Engineering
Jaypee University of Information Technology
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