Harman Prit Kaur
Vancouver
Summary
Accomplished leader with a proven track record at Whole Foods Market Inc, excelling in customer relationship building and team management. Enhanced team performance through effective training and coaching, significantly improving customer service. Skilled in POS systems, adept at driving sales and managing complex transactions. Demonstrates exceptional supervision capabilities, fostering a culture of high efficiency and productivity.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Team Leader
Whole Foods Market Inc
11.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance review.
- Accomplished multiple tasks within established timeframes.
Sale Support Associate
Coach
11.2021 - 10.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Restocked and organized merchandise in front lanes.
- Reviewed new promotions and monitored price changes.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Team Trainer
Whole Foods Market Inc
10.2022 - 09.2023
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Cashier
Whole Foods Market Inc
02.2022 - 10.2022
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - Human Resources Management
British Columbia Institute of Technology
Burnaby, BC06-2021
Skills
- Customer relationship building
- Training and coaching
- Supervision and
- Team management
- POS systems expert
- Scheduling
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Associate Team Leader
Whole Foods Market Inc
11.2023 - 10.2024
Customer Service Team Trainer
Whole Foods Market Inc
10.2022 - 09.2023
Cashier
Whole Foods Market Inc
02.2022 - 10.2022
Sale Support Associate
Coach
11.2021 - 10.2023
Certificate - Human Resources Management
British Columbia Institute of Technology
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