Harman Prit Kaur
Victoria,BC
Summary
Customer-oriented Supervisor with 5 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in retail industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Supervisor
Whole Foods Market
Victoria, BC
11.2023 - Current
- Provided supervision and guidance to store associates in a high-volume retail environment.
- Monitored daily store operations, ensuring that all tasks were completed efficiently and effectively.
- Resolved customer complaints in a timely manner, following established protocols for dispute resolution.
- Facilitated regular team meetings to discuss operational goals and objectives.
- Trained employees on proper cash handling techniques as well as credit card processing procedures.
- Performed routine maintenance checks on store equipment such as computers, printers, scanners.
- Responded promptly to inquiries from customers via phone calls or emails regarding products and services offered by the company.
- Maintained accurate records of transactions including sales receipts, invoices, purchase orders.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
Selling Support Associate
Coach
Vancouver, BC
10.2021 - 10.2023
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Key Holder
La vie en rose
New Westminster, BC
10.2018 - 11.2021
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Verified accuracy of register tills at beginning and end of shift.
- Developed schedules for associates based on needs of the business.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Assisted in general housekeeping to maintain store image.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Education
Associate Human Resource Management - Business Administration
British Columbia Institute of Technology
Burnaby, BC04.2021
Skills
- Inventory Control
- Business Development
- Schedule Development
- Data Analytics
- Staff Management
- Operations Management
- Process Improvement
- Staff Discipline
- Waste Reduction
- Process Monitoring and Improvement
- Goal-Oriented
- Training and Mentoring
- Complex Problem-Solving
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Whole Foods Market
11.2023 - Current
Selling Support Associate
Coach
10.2021 - 10.2023
Key Holder
La vie en rose
10.2018 - 11.2021
Associate Human Resource Management - Business Administration
British Columbia Institute of Technology
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