Harmanpreet Singh Pabla
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Technician
Direct Link Communications
06.2023 - 08.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Tested systems, noting issues and completing preventive maintenance.
Customer Service Cashier
SUBWAY®Restaurants
03.2023 - 05.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate
Walmart
01.2023 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Niagara College
Toronto, ON09.2024
Skills
- Customer Order Management
- Maintenance Inspections
- Safety Procedures
- Analytical Software
- Time Management
- Product Knowledge
- Health and Safety Regulations
- Customer Insight
Timeline
Technician
Direct Link Communications
06.2023 - 08.2023
Customer Service Cashier
SUBWAY®Restaurants
03.2023 - 05.2023
Customer Service Associate
Walmart
01.2023 - 03.2023
High School Diploma -
Niagara College
Similar Profiles
Jessica BarkoJessica Barko
Senior Client Service Manager at HOME HELPERS AND DIRECT LINKSenior Client Service Manager at HOME HELPERS AND DIRECT LINK
Olajumoke Joan AWONUGAOlajumoke Joan AWONUGA
Senior Care Assistant at Direct Link CareSenior Care Assistant at Direct Link Care
Michelle SimmonsMichelle Simmons
Operations Manager at Home Helpers And Direct Link Of AmsterdamOperations Manager at Home Helpers And Direct Link Of Amsterdam
Mandeep KaurMandeep Kaur
Shipper/ Receiver Coordinator at KG-PackagingShipper/ Receiver Coordinator at KG-Packaging
FORAM PATELFORAM PATEL
Personal-support-worker at Lion Health CarePersonal-support-worker at Lion Health Care