Harmanpreet Singh Pabla
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Technician
Direct Link Communications
2023.06 - 2023.08
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Tested systems, noting issues and completing preventive maintenance.
Customer Service Cashier
SUBWAY®Restaurants
2023.03 - 2023.05
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate
Walmart
2023.01 - 2023.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Niagara College
Toronto, ON09.2024
Skills
- Customer Order Management
- Maintenance Inspections
- Safety Procedures
- Analytical Software
- Time Management
- Product Knowledge
- Health and Safety Regulations
- Customer Insight
Timeline
Technician
Direct Link Communications
2023.06 - 2023.08
Customer Service Cashier
SUBWAY®Restaurants
2023.03 - 2023.05
Customer Service Associate
Walmart
2023.01 - 2023.03
High School Diploma -
Niagara College