Harmanpreet Singh Kochar
Brampton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Sales Representative
Nordia
Moncton
2021.12 - 2024.09
- Collaborated with team members to strategize on sales tactics and client outreach efforts.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Analyzed customer feedback to improve products and services.
Customer Service Representative
Rogers
Moncton
2020.08 - 2021.11
- Answered incoming calls from customers and helped them with products and services related questions.
- Performed sales and assist customers in placing the orders for telecom services/ products (modems, wifi, IPTV, etc.) while ensuring complete privacy to their personal and financial details.
- Maintained customers’ accounts as per the phone interactions and updated notes in the CRM.
- Assisted customer with their billing concerns and followed up with them for improved customer satisfaction.
- Delivered an exceptional performance and met all the metrics and KPIs.
- Provided product information and guided customers through service options.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance customer satisfaction levels.
- Handled escalated concerns and ensured timely resolutions for clients.
- Maintained knowledge of services and promotions to better assist customers.
Security Guard Officer
Garda world
Toronto
2018.02 - 2020.07
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
High School Diploma -
St.clair College
Toronto, ONSkills
- P>Complaint resolution
- P>International sales support
- P>Professional telephone demeanor
- P>Creative problem solving
Languages
English, Hindi and Punjabi
Personal Information
Title: Service Sales Representative
Timeline
Sales Representative
Nordia
2021.12 - 2024.09
Customer Service Representative
Rogers
2020.08 - 2021.11
Security Guard Officer
Garda world
2018.02 - 2020.07
High School Diploma -
St.clair College