Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LNGG
Timeline
Generic

Harmanpreet Kaur Pandher

Winnipeg,MB

Summary

Highly motivated and detail-oriented professional in a diverse environment with 3 years of experience in the administration field and 2 years’ experience of the restaurant. Strong skills in time management and communication skills. Proficient in Microsoft applications, including Internet knowledge. Certificate in Tally course, Food Handling Certificate and typing speed 40 wpm. Fluent in English, Hindi & Punjabi.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Experience Manager / Shift Manager

McDonald's Restaurants
03.2023 - Current
  • Trained new staff members about customer service skills, food and beverage knowledge, health and safety standards compliance in preparation of food in the restaurant.
  • Meeting, greeting and encouraging feedback from customers and using feedback to implement positive changes within the restaurant.
  • Resolved an average of 10 customer complaints per week, maintaining a high customer retention rate.

Team Member

McDonalds Restaurant
05.2021 - Current
  • Focus on customer service time and provide them food on time and manage the labor percentage in the restaurant.
  • Cleaned all working areas, equipment, utensils, and dishes to ensure that they are stored appropriately.
  • Regularly manage food labeling, temperature, and product charts in the kitchen according to the rules and policies in the restaurant.
  • Take orders from the customers and be able to manage cash, debit, and credit card payment.
  • Maintained productive, efficient approach to all tasks.

Warehouse Associate

Pro Team Educate
06.2019 - 04.2021
  • Accurately locate and pick products from warehouse shelves based on order slips or scanning systems.
  • Use handheld scanners, pick lists, or voice-picking systems to retrieve items.
  • Inspect products for damage or defects before packing. Weigh, seal, and label packages for shipment.
  • Coordinate with warehouse staff, supervisors, and shipping departments.
  • Meet daily productivity goals and deadlines.

Education

Business Administration - Supply Chain Management

Matrix College of Management Technology
Montreal, QC
12.2020

Schooling -

SISJM Public School
India
05.2018

Skills

  • Clear verbal and written communication
  • Explaining products/services simply
  • Handling customer complaints calmly
  • Thinking quickly to offer solutions
  • Escalating issues appropriately
  • Collaborating with colleagues and departments
  • Supporting team performance and goals

Accomplishments

  • Consistently achieved a customer satisfaction rating of over 95% through prompt issue resolution and personalized service.
  • Successfully managed over 100+ customer interactions daily while maintaining quality and professionalism in a fast-paced call center environment.
  • Handled cash and transactions with 100% accuracy, contributing to loss prevention and operational efficiency.
  • Maintained professionalism and customer trust during high-stress situations such as service outages or delays.

Certification

  • Certificate in Tally course
  • Food Handling Certificate
  • Typing speed 40 wpm

LNGG

Fluent in English, Hindi & Punjabi

Timeline

Guest Experience Manager / Shift Manager

McDonald's Restaurants
03.2023 - Current

Team Member

McDonalds Restaurant
05.2021 - Current

Warehouse Associate

Pro Team Educate
06.2019 - 04.2021

Business Administration - Supply Chain Management

Matrix College of Management Technology

Schooling -

SISJM Public School

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Harmanpreet Kaur Pandher