Harmanpreet kaur Batth
Surrey,BC
Summary
Dynamic and engaging professional with proven expertise in customer service and sales, honed at Illy Cafe and LS Travel Retail. Excelled in time management and fostering team collaboration, significantly enhancing customer satisfaction. Skilled in handling financial transactions and training staff, demonstrating a keen attention to detail and a friendly, outgoing demeanor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Illy Cafe
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Sales Associate
LS Travel Retail
04.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Arts - Liberal Arts
University Canada West
Vancouver, None01.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
- Serving it right Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Barista
Illy Cafe
02.2024 - Current
Sales Associate
LS Travel Retail
04.2023 - 03.2024
Associate Of Arts - Liberal Arts
University Canada West
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