Harmanpreet Singh

North Bay,ON

Summary

My Mentor Kuldeep singh Branch manager at reliance retail store taught me salient skills which made me professional and proven track record in customer service and sales, notably at Reliance Retail. Excelled in building customer relationships, achieving sales targets, and enhancing team collaboration. Skilled in strategic planning and problem-solving, with a knack for multitasking. Demonstrated ability to improve customer loyalty and exceed sales goals, ensuring a positive impact on business growth. i am determined and ready to drive positive outcomes and exceed expectations with a proactive approach.

Overview

year of professional experience

Work History

Reliance Retail

Sales Associate

01.2024 - 08.2024

Job overview

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Managed inventory to ensure product availability, contributing to uptick in sales.

Easyday

Customer Service Representative

04.2023 - 09.2023

Job overview

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Participated in training programs to enhance product knowledge and customer service skills.
Delivered prompt service to prioritize customer needs.

Education

Canadore College of Applied Arts And Technology
North Bay, None

Associate of Science from Health Sciences

08-2025

University Overview

A.S College
Khanna

Associate of Science from Applied Psychology

04-2023

University Overview

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength

Problem-solving
Money handling
Verbal/written communication
Client service
Strategic planning
Promotional support

Accomplishments

Exceeded monthly quota two times.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Awarded “Employee of the Month” in 2024

Languages

English

Full Professional

Punjabi

Native or Bilingual

Hindi

Full Professional

Timeline