Harmanpreet Singh
Edmonton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Government of Alberta
2024.06 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Interviewed inmates to obtain information and assess needs.
Transit Bus Operator
Calgary Transit
2024.03 - 2024.05
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance and offered schedule and route information.
- Followed all relevant schedules for routes and arrivals.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Child and Youth Worker
Mariam,s Footsteps Inc
2023.03 - 2024.03
- Provided key emotional support to special needs youth.
- Coordinated family visits, medical appointments and therapy sessions for youth residents.
- Prepared reports to define goals, weaknesses and strengths of residents.
- Pick up kids from Group homes and bring them to school or their family.
Patrol Guard
Paladin Security
2022.03 - 2024.03
- Greeted tenants professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle and by foot.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Answered alarms from civida housing Edmonton , investigated disturbances and contacted law enforcement personnel to escalate crises.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
Food Service Supervisor
Pizza Hut
2020.09 - 2021.12
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Mental Health Care Security Guard
Paladin Security
2019.06 - 2020.08
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
Server Supervisor
Chillies Tandoor And Grill Company
2018.01 - 2019.05
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Enforced compliance with uniform and personal presentation standards.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and oversaw weekly and special event menu plans.
- Supervised food presentation and plating to enhance visual appeal.
Education
Diploma - Electrical Engineering Technician
Algonquin College
Ottawa, ON08.2019
Skills
- Level C CPR/ with AED
- Security Camera Monitoring
- Crime Prevention
- Verbal and Written Communication
- Physical Restraint
- Class 1 license ( MELT)
- Forklift certification
- Attentive and Observant
- Restricted And Non-Restricted Firearm License
- Management of Aggressive Behavior Training
Languages
English
Advanced (C1)
Punjabi
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Correctional Officer
Government of Alberta
2024.06 - Current
Transit Bus Operator
Calgary Transit
2024.03 - 2024.05
Child and Youth Worker
Mariam,s Footsteps Inc
2023.03 - 2024.03
Patrol Guard
Paladin Security
2022.03 - 2024.03
Food Service Supervisor
Pizza Hut
2020.09 - 2021.12
Mental Health Care Security Guard
Paladin Security
2019.06 - 2020.08
Server Supervisor
Chillies Tandoor And Grill Company
2018.01 - 2019.05
Diploma - Electrical Engineering Technician
Algonquin College
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