Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harmanpreet Singh

Mississauga,ON

Summary

Proven Field Service Technician and Customer Service Representative at Bell Canada, adept in troubleshooting and repair with a knack for handling challenging customers professionally. Excelled in emergency maintenance, enhancing customer loyalty through exceptional service. Skilled in telecommunication systems and safety protocols, demonstrating a positive attitude and problem-solving prowess in high-stress situations.

Overview

2
2
years of professional experience

Work History

Field Service Technician

Bell Canada
12.2021 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber.
  • Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults
  • . Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers
  • Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC


Customer Service Representative

Bell Canada
12.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Bell picked up few technicians to make calls to challanging customers to migrate them from old copper to new fibre optics

Education

Computer Programming Deploma - Computer Programming

Lambton College of Applied Arts And Technology
Toronto, ON
04.2021

Skills

  • Problem-Solving
  • Troubleshooting and repair
  • Positive Attitude
  • Field Repairs
  • can lift upto 100 lbs
  • can handle all kinds of telecommunication wires
  • can climb poles and strands safely with ladder
  • knows about all personal protective equipment and how to use them
  • Can handle challanging customers with professionalism

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Field Service Technician

Bell Canada
12.2021 - Current

Customer Service Representative

Bell Canada
12.2021 - Current

Computer Programming Deploma - Computer Programming

Lambton College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Harmanpreet Singh