Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harmanpreet Singh

Harmanpreet Singh

Regina,Sk

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Best Western Plus Eastgate
01.2023 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.

Front Desk Agent

Empire Suites
11.2021 - 04.2023
  • Collected room deposits, fees, and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Front Desk Guest Service Agent

Le Meridien
04.2019 - 03.2020
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.

Education

DEP (Computing Support And Networks) -

Lester B Pearson School Board
12.2023

Skills

  • Customer Service
  • Guest Services
  • Cash Handling
  • Hospitality services
  • Credit and cash payments
  • Oral and written communications
  • Hospitality service expertise
  • Front Desk Management
  • Housekeeping
  • Reservations

Languages

English
Full Professional
French
Elementary
Hindi
Native or Bilingual

Timeline

Front Desk Agent

Best Western Plus Eastgate
01.2023 - Current

Front Desk Agent

Empire Suites
11.2021 - 04.2023

Front Desk Guest Service Agent

Le Meridien
04.2019 - 03.2020

DEP (Computing Support And Networks) -

Lester B Pearson School Board

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Harmanpreet Singh