Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harmanpreet Randhawa

Windsor,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated logistics professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Senior Regional Manager

Transit Logistics Solutions
09.2022 - Current
  • Provide direct people leadership to Managers and Supervisors for the team.
  • Acts as a strategic business partner with out Regional Operations Manager across all terminals and locations; partners with these individual to identify and implement operational best practices and efficiencies.
  • Consults with People Leaders to ensure operational best practices aligned with Company's goals/visions; provides guidance to People Leaders on operational functions, issues, and projects.
  • Manages, coaches and supports Operation employees (e.g. Driver Coordinators, Planners) through effective problem solving, relationship building and motivation to achieve departmental goals while promoting a team environment. Track employees' progress towards departmental and individual objectives and goals.
  • Partners with Human Resources and Safety departments to participate in progressive disciplines, workplace investigation and termination meetings as required.
  • Manages asset utilization through maintaining and/or producing reports that are vital to make effective operational decisions.
  • Leads all operational KPIs / operational day-to-day issues.
  • Provides accurate operational information for customer sales and business planning.

Logistics Manager

Deol Road Carrier LTD
06.2020 - 08.2022
  • Monitored logistics performance and identified improvement opportunities.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.

Customer Service Representative

Randhawa Lending & Trading Corporation
08.2015 - 02.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved accounting, service and delivery concerns.

Education

Bachelor of Arts - International Relations And Development Studies

University of Windsor
Windsor, ON
12.2020

International Business Economics And Diplomacy - Business

St. Scholastica’s College
Manila
12.2016

Skills

  • G Suite Knowledgeable
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Office administration
  • Transcription and Dictation
  • Telephone skills
  • Verbal and written communication
  • Scheduling
  • Database administration
  • Microsoft Office
  • Knowledgeable on applications such as BorderConnect, Sylectus, Omnitracs, TMW, Samsara
  • Loadlink, Penske CSR, Chrysler EsupplierConnect, Ryder LMS
  • Expedite boards such as XPO, Ascent on Demand, Expeditors, and ArcBest
  • Risk Management

Languages

English
Full Professional
Punjabi
Professional Working
Tagalog
Full Professional
Hindi
Professional Working

Timeline

Senior Regional Manager

Transit Logistics Solutions
09.2022 - Current

Logistics Manager

Deol Road Carrier LTD
06.2020 - 08.2022

Customer Service Representative

Randhawa Lending & Trading Corporation
08.2015 - 02.2017

Bachelor of Arts - International Relations And Development Studies

University of Windsor

International Business Economics And Diplomacy - Business

St. Scholastica’s College

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Harmanpreet Randhawa