Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Harmanpreet Kaur

Winnipeg,MB

Summary

Customer focused leader with over 4 years of progressive experience in retail operations, team leadership, and customer service at The Home Depot. Skilled in managing day-to-day store functions, developing associates, and creating positive customer experiences. Strong technical foundation with a diploma in Computer Systems Networking. Passionate about improving service standards, supporting staff development, and aligning operations with organizational goals.


Overview

4
4
years of professional experience

Work History

Customer Experience Manager

Home Depot of Canada Inc.
Winnipeg, Manitoba
09.2024 - Current
  • Lead daily store readiness walkthrough, and kickoff meetings with all departments.
  • Communicate daily priorities, tasks, and event updates to all associates.
  • Perform opening, closing, and Manager-on-Duty responsibilities.
  • Ensure store readiness through checklists, equipment inspections, and safety compliance.
  • Collaborate with Assistant Store Managers and the Store Manager on staffing and hiring.
  • Resolve escalated customer issues with a service-first approach.
  • Oversee store operations to ensure departments are meeting business goals and delivering excellent customer service.
  • Maintained accurate records of all interactions with customers including call logs, emails, online chats.
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Monitored customer service performance metrics and created reports for senior management review.
  • Established performance benchmarks for customer service operations and reported outcomes to senior management.

Department Supervisor

Home Depot of Canada Inc.
Winnipeg, Manitoba
07.2022 - 08.2024
  • Supervised multiple departments, ensuring coverage, execution of promotions, and order readiness.
  • Promoted associate morale through positive leadership and team communication.
  • Managed inventory, reconciled sales reports, and ensured visual merchandising.
  • Worked across departments: Freight, Cash, Flooring, Decor, Paints, and Seasonal.
  • Managed inventory levels of supplies required for daily operations.
  • Resolved customer complaints in a timely manner.
  • Analyzed data to identify areas of improvement within the department.
  • Ensured compliance with all safety regulations across the department.
  • Conducted performance reviews for staff members.

Fashion/Sales Associate

Reitmans (Canada) Limited
Winnipeg, Manitoba
04.2022 - 12.2022
  • Assisted customers with styling needs and product selections.
  • Maintained brand storytelling and inclusive shopping experiences.
  • Supported store operations including fitting rooms, cash, and stock.
  • Reconciled register tills at end of shift to ensure accuracy of funds received.
  • Consistently met personal sales goals set by management team each month.
  • Assisted with visual merchandising tasks such as arranging window displays and mannequin styling.

Head Cashier

Home Depot of Canada Inc.
Winnipeg, Manitoba
12.2021 - 07.2022
  • Oversaw front-end operations, ensuring smooth checkout processes.
  • Handled returns and customer concerns.
  • Provided coaching and support to cashiers and front-end team.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Participated in annual inventory audits to verify stock counts against physical inventories.

Cashier

Home Depot of Canada Inc.
Mississauga, Ontario
03.2021 - 12.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

St Clair College
Mississauga, ON
05-2021

Skills

  • Customer experience
  • Performance metrics
  • Inventory management
  • Visual merchandising
  • Team leadership
  • Conflict resolution
  • Training and development
  • Sales strategies
  • Operational efficiency
  • Communication skills
  • Problem solving
  • Goal-oriented and results-driven
  • Voice of customer analysis
  • MS Office (Word, Excel, PowerPoint, Outlook)

Languages

English
Professional

References

References available upon request.

Timeline

Customer Experience Manager

Home Depot of Canada Inc.
09.2024 - Current

Department Supervisor

Home Depot of Canada Inc.
07.2022 - 08.2024

Fashion/Sales Associate

Reitmans (Canada) Limited
04.2022 - 12.2022

Head Cashier

Home Depot of Canada Inc.
12.2021 - 07.2022

Cashier

Home Depot of Canada Inc.
03.2021 - 12.2021

High School Diploma -

St Clair College

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Harmanpreet Kaur