Harmanpreet Kaur
Edmonton,Alberta
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Professional admissions leader skilled in driving enrollment growth and enhancing student recruitment strategies. Known for fostering collaborative environments, delivering impactful results, and adapting to evolving institutional needs. Expertise in data analysis, strategic planning, and relationship-building, paired with results-driven approach and commitment to excellence. Proficient in managing teams, streamlining processes, and ensuring seamless admissions experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration officer
Sky Aries Educational Services
Edmonton, Alberta
06.2018 - Current
- Streamlined office operations, boosting efficiency by 30%.
- Managed schedules, enhancing team productivity and collaboration.
- Developed reports, providing insights that drove strategic decisions.
- Handled communications, improving client satisfaction ratings.
- Trained new staff, accelerating onboarding process by 40%.
- Executed projects on time, exceeding performance targets consistently.
Administration Officer
Everest educational services
Edmonton, AB
05.2017 - Current
- Set appointments and managed meeting schedule.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
- Streamlined administrative processes to enhance operational efficiency across departments.
- Managed procurement of office supplies, ensuring cost-effective purchasing practices.
- Developed and maintained filing systems to ensure accurate record-keeping.
- Developed and evaluated management improvements and practices in division through use of research and analysis.
Customer Service Representative
ING DIRECT
01.2016 - 02.2017
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Counsel customers on options for service and coverage.
- Proficiency in operation Microsoft Excel and Microsoft Word.
- Upgrade service and offer additional service packages or options.
- ITALY
Customer Service Representative
ICIC BANK
Chandigarh
05.2012 - 09.2014
- Promptly responded to general inquiries from members, staff, and clients via telephone, mail and fax.
- Resolved service issues and shared benefits of additional services.
- Maintained up-to-date knowledge of bank policies regarding payments, account changes and upgrades.
- Excelled in exceeding daily credit card application goals.
- Developed highly empathetic client relationships and earned reputation to delivering exceptional customer services.
- Cross trained and provided back up for other customer services representative when needed.
- CHANDIGARH
Education
CCEA ITAC -
11.2019 - 03.2020
MBA - HUMAN RESOURCE MANAGEMENT
BACHELOUR - undefined
Immigration -
01.2019
Skills
- Document control
- Database administration
- Reporting skills
- File management
- Reporting and documentation
- Strategic Planning
- Strong problem solver
- Report writing
- Customer handling
Certification
- ICEF Canada Course for Education Agents.
- Immigration Services Diploma Certificate.
Languages
English
Italian
Hindi
Punjabi
Personal Information
Title: Administration Officer
Accomplishments
c
- Resolved product issue through consumer testing.
- Supervised team of admissions staff members.
Timeline
ICEF - CCEA ITAC,
11.2019 - 03.2020
Administration officer - Sky Aries Educational Services
06.2018 - Current
Administration Officer - Everest educational services
05.2017 - Current
Customer Service Representative - ING DIRECT
01.2016 - 02.2017
Customer Service Representative - ICIC BANK
05.2012 - 09.2014
Chandigarh University - BACHELOUR,
Ashton College - Immigration,
Lovely Professional University - MBA, HUMAN RESOURCE MANAGEMENT