Harmanpreet Kaur
Mississauga,ON
Summary
Developed skills in security-focused environment, looking to transition into new field. Proficient in monitoring, problem-solving, and maintaining order. Brings strong focus on ensuring safety and maintaining secure environments to new opportunities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Canada’s Wonderland
09.2023 - 11.2024
- Assisted guests with inquiries and provided accurate information about park attractions.
- Resolved customer complaints promptly to ensure a positive guest experience.
- Maintained cleanliness and organization of service areas for optimal visitor satisfaction.
- Trained new employees on customer service standards and operational procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Guard
Defron Security Services
12.2023 - 05.2024
- Monitored and controlled access for employees, visitors, and contractors to maintain a secure environment.
- Conducted regular patrols to deter theft, vandalism, and unauthorized activity.
- Operated and monitored CCTV surveillance systems to ensure safety and compliance with security procedures.
- Responded promptly to alarms, incidents, and emergency situations, taking appropriate action.
- Prepared detailed incident and daily activity reports for management review.
- Provided professional customer service while enforcing security policies and procedures.
Education
Diploma - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04-2024
Skills
- Customer service
- Verbal and written communication
- Security camera monitoring
- Workplace safety
- Active listening
- Data entry
Timeline
Security Guard
Defron Security Services
12.2023 - 05.2024
Customer Service Representative
Canada’s Wonderland
09.2023 - 11.2024
Diploma - Computer Programming
Sheridan College Institute of Technology And Advanced Learning