HARMAN PREET KAUR
Delta
Summary
Developed exceptional leadership and operational management skills within high-paced restaurant environment, demonstrating versatility and adaptability. Proven ability to manage diverse teams and drive customer satisfaction through efficient service delivery. Seeking to leverage transferable skills in new industry with opportunities for growth and impact.
Overview
3
3
years of professional experience
Work History
Restaurant General Manager
KFC Taco Bell
07.2023 - 01.2024
- Oversaw daily operations to ensure efficient service and high-quality food preparation.
- Trained staff on customer service protocols and operational standards to enhance team performance.
- Managed inventory controls, minimizing waste through effective stock rotation practices.
- Implemented promotional campaigns to increase sales during peak hours while maintaining quality standards.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported management with staff scheduling and resource allocation to optimize workflow.
- Collaborated with team members to enhance customer service quality and satisfaction levels.
- Trained new employees on operational protocols and company standards for efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Handled cash accurately and prepared deposits.
Assistant General Manager
KFC Taco Bell
03.2022 - 06.2023
- Oversaw daily operations to ensure efficient service and high-quality food preparation.
- Trained staff on customer service protocols and operational standards to enhance team performance.
- Managed inventory controls, minimizing waste through effective stock rotation practices.
- Implemented promotional campaigns to increase sales during peak hours while maintaining quality standards.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported management with staff scheduling and resource allocation to optimize workflow.
- Collaborated with team members to enhance customer service quality and satisfaction levels.
- Trained new employees on operational protocols and company standards for efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Handled cash accurately and prepared deposits.
Shift Manager
KFC Taco Bell
07.2021 - 02.2023
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service protocols and food preparation techniques.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Monitored inventory levels, coordinating timely restocking of supplies to maintain operational flow.
- Implemented process improvements that enhanced order accuracy and reduced customer wait times.
Customer Service Representative
KFC Taco Bell
11.2020 - 06.2021
- Greeted customers and processed orders efficiently at the counter and drive-thru.
- Handled cash and electronic transactions accurately while maintaining integrity.
- Prepared and packaged food items according to KFC’s quality and safety standards.
- Ensured timely and accurate order delivery to enhance guest satisfaction.
- Responded to customer inquiries and resolved concerns in a professional manner.
Education
Associate of Science - Computer And Information Sciences
Lambton College of Applied Arts And Technology
Sarnia12.2019
Bachelor of Science - Computer And Information Systems
BFGI
Bathinda, Punjab, India06.2015
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Labor management
- Restaurant promotion
Languages
Punjabi
Hindi
English
Timeline
Restaurant General Manager
KFC Taco Bell
07.2023 - 01.2024
Assistant General Manager
KFC Taco Bell
03.2022 - 06.2023
Shift Manager
KFC Taco Bell
07.2021 - 02.2023
Customer Service Representative
KFC Taco Bell
11.2020 - 06.2021
Bachelor of Science - Computer And Information Systems
BFGI
Associate of Science - Computer And Information Sciences
Lambton College of Applied Arts And Technology