Harmanpreet Kaur
Brampton
Summary
Banking professional with proven track record in offering insightful financial advice and achieving client satisfaction. Known for strong team collaboration and adaptability to changing client needs. Possesses key skills in financial analysis, customer service, and relationship management.
Overview
7
7
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
02.2025 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
Material Handler
Roots Corporation
09.2024 - 12.2024
- Optimized material handling processes, reducing transit times and improving inventory accuracy. Implemented data-driven solutions for efficient warehouse operations.
- Streamlined receiving and shipping procedures, enhancing overall productivity. Consistently met tight deadlines while maintaining high-quality standards.
- Fostered strong relationships with cross-functional teams, ensuring smooth material flow. Contributed to continuous improvement initiatives, driving operational excellence.
Customer Operations Specialist
SkipTheDishes
05.2021 - 09.2024
- Streamlined customer support processes, reducing response time by several minutes and boosting satisfaction rates. Implemented data-driven solutions for operational efficiency.
- Pioneered new customer engagement strategies, leading to a substantial increase in positive feedback. Developed creative solutions for complex customer inquiries.
- Analyzed customer interaction data to identify trends and areas for improvement. Utilized insights to refine support protocols, resulting in measurable efficiency gains.
Cashier
Walmart Canada
09.2021 - 12.2021
- Managed cash transactions efficiently, ensuring accuracy and customer satisfaction. Resolved customer inquiries promptly, enhancing overall shopping experience.
- Maintained precise cash drawer balance, minimizing discrepancies. Adhered to company policies, contributing to a secure and organized checkout process.
- Worked seamlessly with team members to manage high-volume customer flow. Assisted in training new cashiers, fostering a supportive work environment.
Warehouse Associate
Amazon Fulfilment Centre
10.2020 - 03.2021
- Optimized warehouse processes, reducing order fulfillment time and enhancing efficiency. Consistently met or exceeded productivity targets.
- Fostered teamwork in a fast-paced environment, ensuring smooth operations during peak seasons. Assisted in training new associates.
- Streamlined warehouse processes, boosting order fulfillment speed and operational efficiency. Consistently surpassed productivity benchmarks.
Cashier
Indian Punjabi Bazar
02.2019 - 11.2020
- Identified and resolved transaction issues promptly, contributing to improved operational efficiency and a notable reduction in customer complaints.
- Streamlined transaction processes, enhancing operational efficiency and substantially reducing customer complaints, leading to improved customer satisfaction.
- Analyzed transaction patterns to identify and proactively address potential issues, resulting in a noticeable decrease in operational errors.
Education
Environmental Technician -
Sheridan Technical College
Brampton, ON08.2020
Skills
- Team Collaboration
- Inventory Management
- Customer Engagement
- Relationship Building
Timeline
Banking Advisor
RBC Royal Bank
02.2025 - Current
Material Handler
Roots Corporation
09.2024 - 12.2024
Cashier
Walmart Canada
09.2021 - 12.2021
Customer Operations Specialist
SkipTheDishes
05.2021 - 09.2024
Warehouse Associate
Amazon Fulfilment Centre
10.2020 - 03.2021
Cashier
Indian Punjabi Bazar
02.2019 - 11.2020
Environmental Technician -
Sheridan Technical College
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