Harmanpreet Kaur
Markham,ON
Summary
Dynamic Store Supervisor with a proven track record at SUBWAY® Restaurants, excelling in inventory management and customer service. Recognized for enhancing team performance through effective staff training and problem-solving skills, resulting in improved operational efficiency and customer satisfaction. Committed to maintaining high standards and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Store Supervisor
SUBWAY®Restaurants
Markham, ON
07.2021 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered questions about store policies and addressed customer concerns.
- Conducted weekly inventory assessments to ensure product availability and minimize losses.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
Cashier
Esso Gas Station
Thornhill, ON
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Administrative Assistant
Employment Agency
Etobicoke, ON
01.2020 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Scarborough01-2021
Bachelor of Science - Science Education
Punjabi University
India, Punjab08-2018
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Sales strategies
- Store maintenance
- Documentation and reporting
- Team building and leadership
- Problem-solving
- Loss prevention
- Schedule coordination
- Pricing strategies
- Employee scheduling
Languages
Punjabi
English
Hindi
Timeline
Cashier
Esso Gas Station
09.2021 - 05.2022
Store Supervisor
SUBWAY®Restaurants
07.2021 - Current
Administrative Assistant
Employment Agency
01.2020 - 06.2021
High School Diploma -
Northern College of Applied Arts And Technology
Bachelor of Science - Science Education
Punjabi University