Harmanpreet Kaur
Brampton
Summary
Experienced manager with a proven track record of leading successful teams and achieving results. Strong leadership skills with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both verbal and written, with the ability to clearly and effectively convey ideas and information. Skilled in time management and prioritization, with the ability to manage multiple projects and deadlines. Adept at problem-solving and decision-making, with the ability to evaluate options and make sound decisions. Strategic thinker with the ability to plan for the future and identify opportunities for growth. Highly adaptable, with the ability to adjust plans and strategies to meet changing circumstances. Excellent interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders. Proficient in relevant technical skills, with the ability to leverage technology to streamline processes and increase efficiency. Experienced coach and mentor, with the ability to develop team members' skills and capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
pizza pizza ltd
02.2023 - Current
- Managed day-to-day restaurant operations, including staff supervision, inventory management, and customer service
- Trained and supervised staff members, ensuring they were knowledgeable and effective in their roles
- Coordinated and executed special events, including menu planning, staffing, and logistics
- Managed cash and other financial transactions, including making deposits, reconciling cash drawers, and managing petty cash
- Ensured that the restaurant was clean and safe for both staff and customers, following safety protocols and maintaining a safe work environment
- Provided excellent customer service, addressing complaints and concerns in a professional and timely manner.
Assistant Manager
pizza pizza ltd
12.2021 - 02.2023
- Assisted the General Manager with day-to-day restaurant operations, including staff supervision, inventory management, and customer service
- Trained and supervised staff members, ensuring they were knowledgeable and effective in their roles
- Managed cash and other financial transactions, including making deposits, reconciling cash drawers, and managing petty cash
- Provided excellent customer service, addressing complaints and concerns in a professional and timely manner
Sales Floor Coordinator
homesense
07.2020 - 12.2021
- Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Led and enabled team of 8 representatives in driving sales and revenue opportunities during lean spending periods.
- Communicated sales goals and key performance indicators to employees.
- Assisted with training, development and mentoring of sales employees.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Managed 10 to 15 employees.
Sales Associate
homesense
01.2020 - 07.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Marketing Management And Professional Selling - Marketing Management And Professional Selling
Lambton College of Applied Arts And Technology
North York, ON04.2021
BBA - Business
Sd Colleg
Hoshiarpur, punjab04.2018
Skills
- Process Improvement
- Professional and Courteous
- Good Judgment
- Decision Making
- Time Management
- P&L Oversight
- Customer Service
- Strategic Planning
- MS Office
- Calm Under Pressure
- Customer Relationship Management
- Shift Scheduling
- Lead Generation
- Issue and Conflict Resolution
- Brand Management
- Staff Training
- Problem Resolution
- Cost Control
Websites
Languages
English
Native or Bilingual
Punjabi
Native/ Bilingual
Additional Information
- active on social media can help in business growth
- References: Available upon request.
Education and Training
Cpr
Certification
Food handlers
Timeline
Manager
pizza pizza ltd
02.2023 - Current
Assistant Manager
pizza pizza ltd
12.2021 - 02.2023
Sales Floor Coordinator
homesense
07.2020 - 12.2021
Sales Associate
homesense
01.2020 - 07.2020
Marketing Management And Professional Selling - Marketing Management And Professional Selling
Lambton College of Applied Arts And Technology
BBA - Business
Sd Colleg
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