Overview
Work History
Education
Skills
Timeline
Generic

HARMANPREET KAUR

Edmonton,AB

Overview

7
7
years of professional experience

Work History

Product Support Technician

Touch Bistro Inc.
Toronto, ON
04.2024 - Current
  • Troubleshoot wireless networks, printers, routers and payment devices.
  • Aid with iOS devices laptops, iPad, Mac mini server, and troubleshooting.
  • Troubleshooting with Meraki, Ubiquiti Amplifi, Netgear Nighthawk LTE Mobile Hotspot Router.
  • Maintaining network, IPs, data flow between the printers, displays, iPads, and Mac mini servers.
  • Using Team viewer for remote access.
  • Setting up Z3 router with a switch and UniFi Access Points and Mac Mini.
  • Provided technical support to customers for product installation, configuration and troubleshooting.

Foreign Exchange Consultant

Scotiabank
North York, ON
04.2022 - 04.2024
  • Provided advice to clients on currency exchange rates and foreign exchange transactions.
  • Facilitated currency rate bookings for Scotiabank employees and customers as well as transit transactions.
  • Addressed system issues by sending out email notifications and coordinating resolutions
  • Coordinated with third party providers to communicate booked rates and

Help Desk Analyst

CIBC
Toronto, ON
04.2021 - 04.2022
  • Answering calls and troubleshooting technical issues, documenting issues and remediation steps taken in ServiceNow, and escalating issues to level 2, 3 support as needed.
  • Aiding users with Citrix, Bit9 console, MS outlook, Office 365, MS teams, SCCM, and other Microsoft products
  • Resetting the passwords and profiles through Active Directory, password reset for the windows PC and applications used by CIBC staff.
  • Assisting users with Laptops, Desktops, Printers, and other android and iOS devices
  • Resolved complex technical issues, which range from PCs, Laptops, Tablets, Networking & Printers.
  • Provided support for the end-user issues and used SCCM for remote access.

Technical Support Representative

Gaetstone & Co. Inc.
North York, ON
10.2018 - 11.2020
  • Support Microsoft Office, Outlook, and Office 365 for email related issues
  • Creating user accounts and password resets through Active Directory
  • Support network related issues including connectivity, VPN, and Citrix, Windows 7 and 10 OS environment.
  • Document customer records with the log of problems and solutions for use by other technical support representatives through the ServiceNow ticketing system
  • Troubleshooting Routers, switches and CISCO access points.

Education

Associate of Applied Science - Computer And Network Support Technician

Humber Polytechnic
Etobicoke, ON
09-2018

Skills

  • Functional knowledge of equipment like wireless routers, switches, and printers
  • Good knowledge of Active Directory, MS-Office, Outlook, Office 365, Citrix, VPN
  • Expertise in investigating and troubleshooting network connectivity issues
  • Troubleshooting iPhone/iPad, Android, TCP/IP, and DNS operations
  • Aid with software upgrades, Networking and Cabling
  • Ability to quickly learn and adapt to new systems

Timeline

Product Support Technician

Touch Bistro Inc.
04.2024 - Current

Foreign Exchange Consultant

Scotiabank
04.2022 - 04.2024

Help Desk Analyst

CIBC
04.2021 - 04.2022

Technical Support Representative

Gaetstone & Co. Inc.
10.2018 - 11.2020

Associate of Applied Science - Computer And Network Support Technician

Humber Polytechnic

Similar Profiles

CREATE PROFILE
HARMANPREET KAUR