Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Harmanpreet

Greater Sudbury,canada

Summary

Dynamic customer service professional with a proven track record at OSMOWS, adept at resolving conflicts and enhancing client loyalty through active listening and critical thinking. Skilled in data entry and proficient in Microsoft Excel, I excel in building strong relationships and delivering exceptional support in high-pressure environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

OSMOWS
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

S.D. KANYA MAHAVIDAYALIA
01.2021 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

Cambrian College of Applied Arts And Technology
Greater Sudbury, None
12-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Client relations
  • Microsoft outlook
  • Administrative support
  • SAGE 50

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Representative

OSMOWS
01.2023 - Current

Administrative Assistant

S.D. KANYA MAHAVIDAYALIA
01.2021 - 04.2022

High School Diploma -

Cambrian College of Applied Arts And Technology
Harmanpreet