Harmanpreet Kaur
Halifax,NS
Summary
Dynamic customer service professional with a proven track record at Bhanu Shree Kitchens, adept at fostering customer loyalty through exceptional communication and problem-solving skills. Recognized for maintaining high accuracy in transactions and creating a welcoming environment, ensuring a positive shopping experience while effectively managing time and collaborating with team members.
Overview
3
3
years of professional experience
Work History
Cashier
Bhanu Shree Kitchens
12.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Rai Hospital Sangrur
02.2022 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Bachelor Of Arts - Arts
12.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Complex Problem-solving
- Attention to detail
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Cashier - Bhanu Shree Kitchens
12.2024 - 03.2025
Customer Service Representative - Rai Hospital Sangrur
02.2022 - 10.2024
Punjabi University Patiala - Bachelor Of Arts, Arts
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