Harmanpreet Kaur
Niagara Falls
Summary
Retail store supervisor with 5 years of experience in enhancing team efficiency and customer satisfaction within high-volume environments. Demonstrates expertise in team leadership, sales strategy, and process improvement, contributing to strategic planning and revenue growth. Known for resolving customer issues promptly and fostering collaboration to improve service quality and store reputation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RETAIL STORE SUPERVISOR
Souvenir Mart
08.2021 - 12.2024
- Oversee daily operations, enhancing team efficiency and customer satisfaction
- Train staff, fostering collaboration and improving service quality
- Resolve customer issues promptly, boosting store reputation and repeat business
- Analyze sales trends, contributing to strategic planning and revenue growth
- Develop training modules for new hires, strengthening team capabilities
CUSTOMER SERVICE REPRESENTATIVE
Walmart Superstore
11.2019 - 04.2022
- Handled customer inquiries, enhancing satisfaction and retention through clear communication
- Resolved complex issues, maintaining service standards and improving satisfaction ratings
- Collaborated with team to refine service processes and mentor new hires, boosting customer experience
Pizza Maker
City South Pizza
05.2021 - 08.2021
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Education
GENERAL BUSINESS -
Niagara College
04.2021
BACHELOR OF COMMERCE - undefined
Multani Mal Modi College
04.2018
Skills
- Team Leadership, Sales Strategy, Customer Engagement, Process Improvement, Staff Scheduling, Inventory Management, Problem Solving, Time Management, Adaptability, Sales Operations
Certification
- FOOD HANDLER CERTIFICATE- Canadian Institute of Food Safety Dec 2024 - Dec 2029
- CPR CERTIFICATE- Canadian Red Cross Nov 2022 - Nov 2025
- SMART SERVE -Smart Serve Ontario Apr 2020 - Apr 2025
Timeline
RETAIL STORE SUPERVISOR
Souvenir Mart
08.2021 - 12.2024
Pizza Maker
City South Pizza
05.2021 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
Walmart Superstore
11.2019 - 04.2022
BACHELOR OF COMMERCE - undefined
Multani Mal Modi College
GENERAL BUSINESS -
Niagara College
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