Summary
Overview
Work History
Education
Skills
Timeline
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Harmanpreet Kaur

Brampton,Canada

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Child and Youth Worker

Carpediem Residential Homes
Brampton, Ontario
04.2024 - Current
  • Assisted in the coordination of crisis intervention services for at-risk youth.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Assisted clients in developing life skills such as problem solving, communication techniques.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.

Child and Youth Worker

Rapport Youth Worker
Malton, Ontario
12.2023 - Current
  • Adhered to ethical standards when working with vulnerable populations.
  • Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
  • Facilitated recreational activities for clients of all ages to promote healthy development.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Supervisor

A&W
Vaughan, Ontario
11.2021 - 04.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints promptly and efficiently.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Education

Child And Youth Care - Social Work

Humber College
Toronto, None
04-2024

Skills

  • Customer feedback
  • Effective communication
  • Problem solving
  • Time management
  • System implementation
  • Adaptability and flexibility
  • Documentation
  • Client relations
  • Ethical standards
  • Judgment and decision-making
  • Feedback analysis
  • Remote support proficiency

Timeline

Child and Youth Worker

Carpediem Residential Homes
04.2024 - Current

Child and Youth Worker

Rapport Youth Worker
12.2023 - Current

Supervisor

A&W
11.2021 - 04.2024

Child And Youth Care - Social Work

Humber College

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Harmanpreet Kaur