Harmanpreet Kaur
Summary
Professional with strong background in guest services and hospitality. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional customer service. Known for effective collaboration, adaptability, and delivering results in fast-paced environment. Expertise in problem-solving, communication, and maintaining welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Horton's
05.2022 - Current
- Provided exceptional customer service by greeting and assisting guests with their orders
- Efficiently handled cash transactions, operated the POS system and ensured accuracy
- Collaborated with team members to maintain a clean and organized work environment
- Assisted in training new employees, sharing best practices and ensuring adherence to company policies
- Contributed to achieving sales targets and improving guest satisfaction score and creating 'WOW' moments through excellent service and teamwork
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Front Desk Concierge
Gardaworld
08.2022 - 02.2025
- Provided personalized service to guests, ensuring their needs were met promptly and efficiently
- Assisted guests with reservations, transportation and local information
- Coordinated with other departments to ensure smooth operations and exceptional guest experiences
- Handled inbound and outbound calls, addressing customer inquiries and resolving issues efficiently
- Documented customer interactions and updated account information in the CRM system
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
GENERAL BUSINESS - Business Management
Niagara College
Toronto, ON08-2023
Skills
- Skills Coaching
- Objective Oriented
- Staff management
- Customer Engagement
- Effective Conflict Resolution
- Computer skills
- Efficient Data Input
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Interests
- I like trying new recipes and food trends
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in fundraising events to support local charities, schools, or community projects
- Fashion and Style
Timeline
Front Desk Concierge
Gardaworld
08.2022 - 02.2025
Supervisor
Tim Horton's
05.2022 - Current
GENERAL BUSINESS - Business Management
Niagara College
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