Harmanpreet kaur
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrator
Safron Logistics
Brampton, Ontario
10.2024 - 02.2025
- Relayed work orders, messages or information using telephones or two-way radios.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Maintained logs of all incoming calls and assigned tasks.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Provided technical assistance with computer hardware and software issues when needed.
Line Worker
Crump
Mississauga, Ontario
02.2023 - 09.2024
- Assisted in the assembly of products on the production line.
- Unloaded finished goods from the conveyor belt after the completion of the assembly process.
- Performed quality control checks to ensure that product specifications were met.
- Maintained accurate records of all parts and materials used during production.
Call Center Representative
ABP Empower
Chandigard, Punjab
10.2021 - 08.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Surpassed sales goals through implementation of successful marketing strategies.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Developed procedures for routine maintenance tasks such as patching and antivirus updates.
- Provided technical support to staff and customers in person, over the phone, and via email.
Education
Computer Engineering Technician
Pures College of Technology
Scarborough Skills
- Decision-making capability
- Teamwork and collaboration
- First Aid Certified
- Communication skills
- Communicating with clients
- Account updating
Certification
- Security License
- Order Picker License
Timeline
Administrator
Safron Logistics
10.2024 - 02.2025
Line Worker
Crump
02.2023 - 09.2024
Call Center Representative
ABP Empower
10.2021 - 08.2022
Computer Engineering Technician
Pures College of Technology
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