Harmanpreet Kaur
Winnipeg,MB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounting Manager
Travelodge Winnipeg East
06.2021 - Current
- Manage cash from all departments
- Managed banking reconciliations and monthly balance sheet statements.
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
- Investigated daily variances and corrected errors to resolve discrepancies.
Front Desk Agent/Night Auditor
Victoria Inn Hotel & Convention Centre
05.2022 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Security guard
Allied Universal Security Services
10.2019 - 04.2022
- Perform safety and security standards and complete incident reports as required
- Perform Security patrols of designated areas
- Watched for irregular or unusual conditions that may create security concerns or safety hazards.
Guest Services Agent/ Night Auditor
Travelodge Winnipeg East
10.2017 - 06.2021
- Provide general customer service
- Assist Guests check - in/out
- Assist telephone reservation
- Balance the receipts from all departments
- Investigating and correcting any discrepancies.
- Greeted guests upon arrival and offered assistance.
Education
Bachelor of Science -
International College of Manitoba
Hotel and Hospitality Services Program -
Manitoba Institute of Trades and Technology
11.2017
Skills
- Ability to work in a fast-paced, intense environment smoothly
- Problem-solving skills
- Excellent team player
- Knowledge of the Microsoft Office Suites (MS Word, PowerPoint, Excel)
- Highly reliable, motivated and punctual
- Exceptional customer service skills, with a high level of demonstrated customer satisfaction
Certification
- Security Guard License
- CA Initial Screener Program
- Smart Choices
- Food Handlers Certificate
- First AID+CPR
References
Available upon request
Timeline
Front Desk Agent/Night Auditor
Victoria Inn Hotel & Convention Centre
05.2022 - Current
Accounting Manager
Travelodge Winnipeg East
06.2021 - Current
Security guard
Allied Universal Security Services
10.2019 - 04.2022
Guest Services Agent/ Night Auditor
Travelodge Winnipeg East
10.2017 - 06.2021
Bachelor of Science -
International College of Manitoba
Hotel and Hospitality Services Program -
Manitoba Institute of Trades and Technology
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