Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Harmanpreet Kaur

Brampton,ON

Summary

Dynamic, reliable and enthusiastic team player to ensuring positive experiences for all customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Crew Member

Tim Hortons
Brampton , ON
06.2022 - 11.2022
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Customer Service Representative

Central Groups
Brampton , ON
01.2022 - 05.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved Type issues over phone with Number customers daily.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Communicated professionally with colleagues, freelancers and clients.

Education

2 Year - Computer Science Networking Technician

Canadore College of Applied Arts And Technology
North Bay, ON
05.2021 - 12.2022

Skills

    POS system use

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Additional Information

Programming language in Python, Java, Java script

Worked with networking concepts such as DNS, DHCP, OSI model, TCP/IP

Developed scripts to automate routine tasks

Experience in OS development

Timeline

Crew Member

Tim Hortons
06.2022 - 11.2022

Customer Service Representative

Central Groups
01.2022 - 05.2022

2 Year - Computer Science Networking Technician

Canadore College of Applied Arts And Technology
05.2021 - 12.2022

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Harmanpreet Kaur