Harmanpreet Kaur
Brampton,ON
Summary
Dynamic, reliable and enthusiastic team player to ensuring positive experiences for all customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Crew Member
Tim Hortons
Brampton , ON
06.2022 - 11.2022
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
Central Groups
Brampton , ON
01.2022 - 05.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved Type issues over phone with Number customers daily.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Communicated professionally with colleagues, freelancers and clients.
Education
2 Year - Computer Science Networking Technician
Canadore College of Applied Arts And Technology
North Bay, ON 05.2021 - 12.2022
Skills
POS system use
Equipment monitoring
Cash Handling
Customer engagement
Verbal and written communication
Telephone etiquette
Interactive communication skills
Performance improvement
Cleaning and organization
Additional Information
Programming language in Python, Java, Java script
Worked with networking concepts such as DNS, DHCP, OSI model, TCP/IP
Developed scripts to automate routine tasks
Experience in OS development
Timeline
Crew Member
Tim Hortons
06.2022 - 11.2022
Customer Service Representative
Central Groups
01.2022 - 05.2022
2 Year - Computer Science Networking Technician
Canadore College of Applied Arts And Technology
05.2021 - 12.2022