Harmanpreet Brar
Calgary,AB
Summary
Focused Administrative Admin with over 4 years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
Work History
Contact Centre Admin
Trail- Appliances
09.2023 - Current
- Dealing with queries through phone and email
- Booking and follow-up with technicians
- Preparing and organizing reports.
- Supported new technology implementations, leading change management efforts within the team for seamless adoption of new systems or processes.
Game facilitator
Activate
03.2023 - Current
- Monitor customers in the gaming area and provide explanation
- Troubleshoot minor repairs in case of malfunctioning
- Check customers in, take payments and make reservations
- Helping customers so they can have excellent experience.
Bakery Associate
Walmart
01.2023 - 07.2023
- Help customers with their questions
- Prepare fresh bakery items
- Maintain the bakery area clean and organized
- Follow all the food safety procedures.
Team Lead
A&W Restaurant
11.2021 - 02.2023
- Managing work schedule
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Monitoring cash flow
- Reviewing customer surveys to develop and implement ways to improve customer service.
Production Control Clerk
Future Transfer
06.2021 - 10.2022
- Reviews and distribute production paperwork
- Generates work orders and compiles production data
- Update customers about their orders
- Incorporating data and maintain structured systems
- File documents and keep them well organized
- Perform essential front desk duties.
Technical Support Advisor
24-7 Intouch
08.2020 - 06.2021
- Handling customer technical support cases through phone
- Identifying software and hardware solutions
- Maintaining client confidence by keeping their information confidential
- Diagnosing and solving technical issues
- Providing support in the form of procedural documentation.
Supervisor
Tim Hortons
05.2019 - 01.2021
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Realigned workflows with changing business demand by evaluating processes and employee strengths
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Customer Service Representative
Walmart
08.2018 - 08.2020
- Identify customer concerns, store issues and inventory requirements to supervisors
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Worked with managers to develop service improvement initiatives
- Cultivated impactful relationships with customer and drove business development by defining product knowledge
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Science - Human AnatomyChemistryBiologyDisability studiesCriminal justice
University of Winnipeg
Winnipeg, MB04.2023
Business Administration - AdministrationAccountingHuman Resources
Red River College
Winnipeg, MB04.2019
Skills
- Process improvement
- Knowledgeable in accounting software
- Processes and procedures
- Goal-oriented
- Leadership
- Mentoring and coaching
- Ability to educate
- Strong oral and written communication skills
- Administrative support
- Customer service
- Supervision
- MS Office
- Problem resolution
- Trilingual
- Coaching and Mentoring
- Multitasking
- Document Management
- Quality Assurance
- Business Administration
- Customer Retention
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Contact Centre Admin
Trail- Appliances
09.2023 - Current
Game facilitator
Activate
03.2023 - Current
Bakery Associate
Walmart
01.2023 - 07.2023
Team Lead
A&W Restaurant
11.2021 - 02.2023
Production Control Clerk
Future Transfer
06.2021 - 10.2022
Technical Support Advisor
24-7 Intouch
08.2020 - 06.2021
Supervisor
Tim Hortons
05.2019 - 01.2021
Customer Service Representative
Walmart
08.2018 - 08.2020
Bachelor of Science - Human AnatomyChemistryBiologyDisability studiesCriminal justice
University of Winnipeg
Business Administration - AdministrationAccountingHuman Resources
Red River College
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