Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hobbies
Hi, I’m

Harman Kalsi

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

1
year of professional experience

Work History

Copped'em

Freelancer
01.2023 - Current

Job overview

  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Trained and guided team members to maintain high productivity and performance metrics.

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Manager of Operations
02.2023 - 08.2023

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.

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Customer Service Associate
11.2022 - 02.2023

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

University of Alberta
Edmonton, AB

Bachelor of Science from Engineering
09.2027

GreenLand Convent
PB, India

High School Diploma
03.2023

Skills

  • Active Listening
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Maintenance and Repair
  • Cultural Awareness
  • Excellent Communication
  • Self-Motivated
Availability
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Timeline

Manager of Operations

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02.2023 - 08.2023

Freelancer

Copped'em
01.2023 - Current

Customer Service Associate

Find Your Kicks
11.2022 - 02.2023

University of Alberta

Bachelor of Science from Engineering

GreenLand Convent

High School Diploma

Hobbies

Reading Fiction & non fiction

Writing fictional novels

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Harman Kalsi