Harmanjot Kaur Sidhu
Surrey,BC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Tim Hortons. Excelled in team collaboration and leadership, significantly improving service delivery. Mastered guest services and workplace safety, ensuring a welcoming environment for all. Achievements include surpassing customer service goals and maintaining rigorous standards in high-pressure situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Tim Hortons
01.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Housekeeper
Shangri-La Hotels
11.2021 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
Associate of Arts - General Arts
Langara College
Vancouver, BC06.2024
Skills
- Customer Service
- Reliability and punctuality
- Guest Services
- Team Collaboration
- Team Leadership
- Patience and composure
- Clear Communication
- Workplace Safety
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
food safe level 1 certificate
Timeline
Customer Service Cashier
Tim Hortons
01.2023 - Current
Housekeeper
Shangri-La Hotels
11.2021 - 01.2023
Associate of Arts - General Arts
Langara College
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