Summary
Overview
Work History
Education
Skills
Accomplishments
Reference
Timeline
Generic

Harmanjot Singh TAGGAR

Nepean,ON

Summary

Dedicated Field technician bringing three years of experience performing diverse installation and repair duties. Proficient in installation and service of high-speed internet, home phone, and smart home monitoring products. Skilled in informing customers about enhanced company offerings to drive sales growth. Diligent in completing accurate documentation as per departmental procedures. Consistently achieves project completion within specified timeframes and quality standards.

Overview

3
3
years of professional experience

Work History

Commercial Field Technician

Dependable Home Tech
Ottawa, ON
03.2023 - Current
  • Install, remove, maintain and repair aerial and underground telephone, coaxial and fibre optic cable television, and other telecommunication transmission and distribution lines, cables.
  • Splice and repair various types of cable types like coax, fiber optics and data cables like CAT6, CAT5E etc.
  • Climb and work aloft on poles, ladders or other support structures
  • On site installations and service work for Digital, Internet, wifi access points and business Phone.
  • Install and test telecommunication equipment such as internet modems, phone modems, high definition and standard TV boxes, decoders, signal amplifiers and splitters etc.
  • Diagnose and fix all technical problems related to Basic, Hi-Speed Internet, and business Phone.
  • Complete all assigned projects within established time parameters and standards.

HOME TECHNOLOGY TECHNICIAN/FIELD TECHNICIAN

Dependable Home Tech
Ottawa, ON
01.2022 - 03.2023
  • Installing and configuring smart home devices, including but not limited to internet high speed modems, Tv boxes, and Wi-Fi networks.
  • Performing routine service checks on connected home systems to ensure optimal performance. Diagnosing and troubleshooting issues related to connectivity, wire damages and equipment.
  • Providing comprehensive instructions and guidance to customers on how to use and maintain their internet, tv and home phone services.
  • Keeping detailed records of installations, maintenance activities, and customer interactions. Completing necessary documentation in accordance with company policies.
  • Ensuring adherence to safety protocols while working with electrical systems, climbing ladders, and handling equipment.
  • Demonstrating excellent customer service skills by addressing customer inquiries, resolving issues promptly, and ensuring overall satisfaction with the equipment
  • Staying updated with advancements in smart home technology and participating in training sessions to enhance skills and knowledge.

CONNECTIVITY TECHNICIAN

SC360
Ottawa, ON
06.2021 - 01.2022
  • Diagnose and correct all technical problems (Basic and Hi-Speed Internet, basic and digital
  • Reconnect/disconnect equipment and services as per company standards and procedures
  • Professionally communicate with customers and other departments
  • Maintain strong customer relations through daily contact with customers
  • Install new services, outlets and equipment in domestic dwellings units and apartment buildings
  • Complete installation work like rewiring, drop replacements for all kind of telecommunication cables like coaxial, fibre optic.
  • Complete accurate documentation pertaining to installations, service, and sales activity
  • Carry out all work activities without risk to self or others and Identify hazards, risks, and risk controls.

Education

Business Management Course -

Canadore College
12.2020

Project Management Course -

Fleming College
04.2020

Bachelor of Science - Applied Science

DAV College
06.2018

Skills

  • Physically fit, Goal – oriented, Highly organized, and Punctual
  • Ability to communicate professionally and effectively with customers
  • Good computer skills and can operate MS Word, MS Excel, and other MS projects
  • Able to work under pressure and meet deadlines
  • Ability to work flexible hours
  • Ability to lift 80 Pounds and climb ladder
  • Demonstrate proficiency in role competencies such as innovative thinking, problem-solving, sound judgment

Accomplishments

  • Valid Ontario Driving G-License.
  • Fibre optic trained (GPON and Rfog).
  • Work as acting senior on employer request.

Reference

  • Gurkirat Singh (Tech ID- 5870)

Timeline

Commercial Field Technician

Dependable Home Tech
03.2023 - Current

HOME TECHNOLOGY TECHNICIAN/FIELD TECHNICIAN

Dependable Home Tech
01.2022 - 03.2023

CONNECTIVITY TECHNICIAN

SC360
06.2021 - 01.2022

Business Management Course -

Canadore College

Project Management Course -

Fleming College

Bachelor of Science - Applied Science

DAV College

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Harmanjot Singh TAGGAR