Harmanjot Singh Bajwa
Calgary,AB
Summary
Highly efficient team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Crew Member/Truck Dispatcher - Cabins Services
Air Canada
07.2023 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintain clear communication with Airside traffic controllers.
- Completed 6 months probation and passed all exam levels with 90 percent grade.
Swing Manager
McDonald's
06.2019 - Current
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Handled escalated customer concerns with speed and knowledgeable support specifically drive through service to achieve optimal satisfaction and maintain long-term loyalty.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Led employee training sessions for improved performance and adherence to company standards.
Education
Associate of Science - Kinesiology
Red Deer Polytechnic
Red Deer04.2021
Associate of Science - Community Support Worker
NorQuest College
Edmonton, AB10.2019
Skills
- Customer Engagement
- Drive-Thru Operations
- Order Management
- Inventory Counts
- Interactive Communication Skills
- Decision-Making and
Accountability
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Volunteer
- 150 hours at Action for Healthy Community Society Edmonton, Alberta.
Timeline
Crew Member/Truck Dispatcher - Cabins Services
Air Canada
07.2023 - Current
Swing Manager
McDonald's
06.2019 - Current
Associate of Science - Kinesiology
Red Deer Polytechnic
Associate of Science - Community Support Worker
NorQuest College
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