HARMANJOT KAUR SRAN
Brampton,ON
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Sharp [Job Title] with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
4
4
years of professional experience
Work History
Dispatcher
DCJ LOGISTICS
02.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
Logistics Coordinator
FARREX FREIGHT SYSTEMS
03.2021 - 02.2023
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Certified Crew Trainer
McDonald's
04.2019 - 02.2021
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
BACHELORS -
Seneca College of Applied Arts And Technology
North York, ON01.2021
High School Diploma -
ASSUMPTION CONVENT SCHOOL
ABOHAR, PUNJAB06.2018
Skills
- Management Advisement
- Emergency Call Response
- Navigation Equipment
- Maintain Records
- Supply Chain Improvement
- Message and Work Order Transfer
- Driver Support
- Accounts Payable and Accounts Receivable
- Information Updates
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatcher
DCJ LOGISTICS
02.2023 - Current
Logistics Coordinator
FARREX FREIGHT SYSTEMS
03.2021 - 02.2023
Certified Crew Trainer
McDonald's
04.2019 - 02.2021
BACHELORS -
Seneca College of Applied Arts And Technology
High School Diploma -
ASSUMPTION CONVENT SCHOOL
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