Harmanjot Singh
Surrey,BC
Summary
Knowledgeable Dispatcher with [Number] years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Dispatcher
western pacific transport
Delta, BC
02.2022 - 01.2024
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Education
Associate of Arts -
Langara College
Vancouver, BC09.2024
Skills
- Driver Communication
- Work Order Management
- Dispatch Coordination
- Service Coordination
- Data Entry
- Customer Relations
- Route Navigation
- Database Management
- Service Planning
- Processing Orders
- Coordinating Urgent Deliveries
- Customer Relationship Management
- Adjusting Routes
- Training New Hires
- Monitoring Field Personnel
- Dispatching Procedures
- Updating Logs
- Critical Thinker
- Delivery Procedures
- Communication Equipment Operation
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Dispatcher
western pacific transport
02.2022 - 01.2024
Associate of Arts -
Langara College
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