Harmanjot Kaur
Brampton,ON
Summary
Resourceful IT Systems Administrator known for high productivity and efficient task completion. Possess specialized skills in network security, cloud computing, and system optimization. Excel in problem-solving, time management, and communication, ensuring seamless operations and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Systems Administrator Intern
Desco Plumbing and Heating Supply Inc.
08.2025 - 12.2025
- Provided technical support by resolving user issues and managing service desk tickets, while assisting with computer, thin client, printer, and hardware setups.
- Supported onboarding by configuring Windows, Outlook, and Mincron accounts, and offering user assistance with Windows OS, MS Office, and Office 365 tools.
- Collaborated with cross-functional teams to resolve IT-related inquiries, improving user experience.
- Gained hands-on experience with VDI, VOIP, RF guns, thin-client terminals, Workspace One, UMS Console, Microsoft Multi-Factor Authentication, Webex, and AS400/WMS systems.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Demonstrated strong troubleshooting, communication, and problem-solving skills while ensuring compliance with safety regulations and reporting system hazards.
- Assisted IT Technician with month-end processing and issue resolution, while procuring IT supplies.
IT Support Technician - Warehouse Operations
ESHIPPER+
05.2025 - 06.2025
- Maintained and configured Windows-based workstations and RF devices used for picking and shipping
- Monitored system performance and escalated recurring issues to IT department for resolution
- Supported the rollout of a new warehouse management system (WMS) by preparing devices and assisting users during the transition
- Ensured all IT hardware in the warehouse was documented, labeled, and compliant with company standards
- Collaborated with IT interns and warehouse supervisors to identify and prioritize technical issues for prompt resolution
- Troubleshot network connectivity problems, minimizing downtime for clients.
Warehouse Technology Intern
ESHIPPER+
01.2025 - 04.2025
- Assisted in system integrations and automated processes to enhance operational workflows.
- Troubleshoot technical issues and support operational workflows.
- Analyze data and generate reports using Excel, Power BI, or other tools.
- Improved internal systems and optimized existing processes to streamline operations.
- Collaborated with IT, operations, and customer success teams to align technology solutions with business needs.
Spoken English and IELTS Trainer
DP INSTITUTE
11.2022 - 06.2023
- Delivered engaging Spoken English and IELTS training sessions to diverse student groups, enhancing their language proficiency.
- Facilitated interactive classes using audio and visual aids, increasing student engagement and comprehension.
- Improved students' grammar, pronunciation, vocabulary, and fluency through targeted instruction.
Education
Diploma in Computer System Technician - Information technology infrastructure and services
Sheridan College
Brampton, ON12-2025
Skills
- Virtual private network setup
- Analytical problem solving
- Technical assistance
- Issue resolution
- Network setup and protection
- Immediate issue resolution
Certification
- G2 Driving License
- Computer diploma
- Practical Help Desk
- Introduction to Transact-SQL
Projects
Cybersecurity and Network Administration Projects – Sheridan College
- Simulated a network breach and executed a full incident response using Snort for custom IDS rule creation, packet capture analysis, and detailed reporting.
- Configured an Active Directory server farm with a unique domain, departmental OUs, user accounts, and implemented security permissions and access controls.
- Completed hands-on security labs involving firewall setup, vulnerability scanning, and network/application security practices.
Timeline
IT Systems Administrator Intern
Desco Plumbing and Heating Supply Inc.
08.2025 - 12.2025
IT Support Technician - Warehouse Operations
ESHIPPER+
05.2025 - 06.2025
Warehouse Technology Intern
ESHIPPER+
01.2025 - 04.2025
Spoken English and IELTS Trainer
DP INSTITUTE
11.2022 - 06.2023
Diploma in Computer System Technician - Information technology infrastructure and services
Sheridan College