Harmanjot Kaur
Brampton,Canada
Summary
Developed critical technical skills in fast-paced IT environment, ready to transition into new field. Expertise in system optimization and network management, ensuring reliable and efficient operations. Looking to leverage these skills in new and challenging role, contributing to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Systems Administrator Intern
Desco Plumbing and Heating Supply Inc.
08.2025 - 12.2025
- Collaborated with cross-functional teams to address IT-related inquiries, enhancing overall user experience.
- Provided technical support by resolving user issues, managing service desk tickets, and assisting with computer, thin client, printer, and hardware setups.
- Supported onboarding by configuring Windows, Outlook, and Mincron accounts, and offering user assistance with Windows OS, MS Office, and Office 365 tools.
- Assisted the IT Technician with month-end processing, issue resolution, and procurement of IT supplies under the direction of the Director of Operations.
- Demonstrated strong troubleshooting, communication, and problem-solving skills while ensuring compliance with safety regulations and reporting system hazards.
- Gained hands-on experience with VDI, VOIP, RF guns, thin-client terminals, Workspace One, UMS Console, Microsoft Multi-Factor Authentication, Webex, and AS400/WMS systems.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
IT Support Technician - Warehouse Operations
ESHIPPER+
05.2025 - 06.2025
- Maintained and configured Windows-based workstations and RF devices used for picking and shipping
- Monitored system performance and reported recurring issues to the IT department for escalation
- Supported the rollout of a new warehouse management system (WMS) by preparing devices and assisting users during the transition
- Ensured all IT hardware in the warehouse was documented, labeled, and compliant with company standards
- Worked closely with IT interns and warehouse supervisors to identify and prioritize technical issues
- Assisted in troubleshooting network connectivity problems, ensuring minimal downtime for clients.
Warehouse Technology Intern
ESHIPPER+
01.2025 - 04.2025
- Assist in system integrations and process automation.
- Troubleshoot technical issues and support operational workflows.
- Analyze data and generate reports using Excel, Power BI, or other tools.
- Help improve internal systems and optimize existing processes.
- Collaborate with different teams, including IT, operations, and customer success.
Receptionist
BURGER BITE
06.2023 - 08.2023
- Provided superior customer service by responding to inquiries efficiently and flexibly.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Assisted in resolving customer complaints and disputes.
Spoken English and IELTS Trainer
DP INSTITUTE
11.2022 - 06.2023
- Enhanced knowledge of grammar, pronunciation, vocabulary, and fluency for the students.
- Developed strong skills in delivering Spoken English and IELTS training sessions to students of all levels.
- Facilitated interactive classes with audio and visual aids to make the sessions more interesting.
Computer Teacher
DRDA INSTITUTE
05.2022 - 09.2022
- Demonstrated proficiency in MS Office Suite and Adobe Creative Cloud applications.
- Attained up-to-date knowledge of computer trends and developments by attending workshops, and seminars.
Education
Diploma in Computer System Technician - Information technology infrastructure and services
Sheridan College
Brampton, ON12-2025
Skills
- Windows administration
- VPN configuration
- Log analysis
- System troubleshooting
- IT documentation
- Access control
- Application support
- Monitoring tools
- User training
- Active directory
- Desktop troubleshooting
- System monitoring
- Software installation
- Hardware troubleshooting
- Helpdesk operations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Reliability
Certification
- G2 Driving License
- Computer diploma
- Practical Help Desk
- Introduction to Transact-SQL
Timeline
IT Systems Administrator Intern
Desco Plumbing and Heating Supply Inc.
08.2025 - 12.2025
IT Support Technician - Warehouse Operations
ESHIPPER+
05.2025 - 06.2025
Warehouse Technology Intern
ESHIPPER+
01.2025 - 04.2025
Receptionist
BURGER BITE
06.2023 - 08.2023
Spoken English and IELTS Trainer
DP INSTITUTE
11.2022 - 06.2023
Computer Teacher
DRDA INSTITUTE
05.2022 - 09.2022
Diploma in Computer System Technician - Information technology infrastructure and services
Sheridan College