Harmanjot Kaur
Burnaby,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McDonald's
01.2018 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Optimized team scheduling to maximize productivity while minimizing labor costs.
Call Center Representative
Rogers Communications
03.2020 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Computer Networking & Technical Support - IT
St. Lawrence College
Vancouver04.2019
Skills
- Customer Relations
- Project Management
- Managing Assets
- Hiring and Staffing
- Operational Efficiency
- Problem-solving skills
- Data entry
Certification
- First Aid Certification
- Food safety Certification
Timeline
Call Center Representative
Rogers Communications
03.2020 - 09.2022
Assistant General Manager
McDonald's
01.2018 - Current
Computer Networking & Technical Support - IT
St. Lawrence College
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