Harmanjot Kaur
Winnipeg
Summary
Dynamic customer service professional with proven conflict resolution and active listening skills, honed at 24-7 Intouch. Successfully mitigated customer complaints, enhancing loyalty and driving repeat sales. Recognized for empathetic handling of inquiries and effective problem-solving, ensuring positive outcomes for both clients and the organization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
01.2022 - Current
- Effectively navigated stressful situations to resolve disputes peacefully.
- Mitigated customer complaints with care, enhancing loyalty and repeat sales.
- Addressed difficult calls promptly, providing solutions benefiting both customer and company.
- Provided responses to customers seeking product, service, and organizational information.
- Acquired comprehensive understanding of products to offer precise guidance aligned with client demands.
- Utilized active listening skills to build rapport with clients, driving positive customer feedback.
- Recorded detailed accounts of customer engagements, facilitating prompt follow-ups and resolutions.
- Restored trust in service by resolving escalated issues.
- Demonstrated empathetic handling of health-related inquiries to achieve resolution.
- Managed package claims, ensuring resolution between clients and shipping providers.
Security Officer
GardaWorld
05.2021 - 08.2022
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Engaged with the police department in Peterborough.
- Ensured safety by working closely with the team at Peterborough Memorial Hospital.
Education
Diploma - Protection Security And Investigation
Fleming College
Peterborough, ON07.2020
High School Diploma - Science
Royal Convent School
Punjab, India04.2017
Skills
- Customer service
- Conflict resolution
- Active listening
- Problem solving
- Communication skills
- Complaint handling
- Critical thinking
- Payment processing
- Follow-up skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
24-7 Intouch
01.2022 - Current
Security Officer
GardaWorld
05.2021 - 08.2022
Diploma - Protection Security And Investigation
Fleming College
High School Diploma - Science
Royal Convent School
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